San Bernardino Fiber Cut

Incident Report for TPx

Resolved

We have confirmed services have been restored. We have requested an RFO from our provider.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

Posted Apr 24, 2024 - 16:34 PDT

Monitoring

We are seeing services restored for this event. Our provider has not yet provided a root cause or fix for this service interruption.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

Posted Apr 24, 2024 - 15:23 PDT

Investigating

We are experiencing a Major service disruption impacting TPx Services in the San Bernardino area.

Users may be experiencing service disruption impacting voice and internet services.

Our Operations teams are engaged with our Provider technical support who are investigating this event.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

Posted Apr 24, 2024 - 13:26 PDT

This incident affected: Network Infrastructure (Ethernet Carrier Connections).