TPx Status

All Systems Operational

About This Site

This page is intended for customer informational status of current network performance. When degradation of the network performance is experienced it will be reflected on this page. If you think your services may be impacted by an outage reflected on this page you can open a case with our technical support teams at www.tpx.com/support/.

page activated 1/29/2021

Communications Operational

UCx Operational

UCx Call Center Operational

UCx Contact Center Operational

UCx SmartVoice Operational

SmartVoice Operational

PRI / SuperTrunk Operational

Voicemail Operational

Virtual Fax Operational

Fax to Email Operational

UCx Webex Teams Operational

Webex Teams - Room creation and management Operational

Webex Teams - Send and read messages Operational

Webex Teams - File sharing and viewing Operational

Webex Teams - Client calling and meetings Operational

Webex Teams - Sign in and sign up Operational

Webex Teams - Web and desktop apps Operational

Webex Teams - Mobile apps Operational

Webex Meetings - Access Webex URL Operational

Webex Meetings - Start/join meetings Operational

Webex Meetings - Video Platform Operational

Webex Meetings - Join audio via VoIP or share video Operational

Webex Meetings - Join audio via Telephony Operational

Webex Meetings - Schedule meetings Operational

Webex Meetings - Share content Operational

Webex Contact Center - Call Delivery Operational

Webex Contact Center - Email and chat Operational

Webex Contact Center - Agent Service Operational

Webex Contact Center - Reports and Administrative Service Operational

Security & Managed IT Services Operational

MSx WAN (SD-WAN) Operational

MSx Firewalls Operational

MSx Endpoints Operational

MSx Networks Operational

MSx Backups Operational

MSx Data Center Operational

Microsoft 365 Operational

OneDrive Operational

Teams (Consumer) Operational

Connectivity Operational

TPx Internet Access Operational

3rd Party Internet Access Operational

OneNet (MPLS/VPLS) Operational

Network Infrastructure Operational

Ethernet Carrier Connections Operational

Network Power Operational

Routing Infrastructure Operational

Legacy Copper Networks Operational

Fiber Networks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 20, 2022

No incidents reported today.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

Southern California

Resolved - Service restoration has been verified, TPx has resolved this incident
Jan 18, 15:01 PST

Monitoring - The Provider is indicating the issue was related to a fiber cut and repairs have been completed. We are monitoring for customer confirmations of services restored.
Jan 18, 13:03 PST

Investigating - We are currently experiencing a Minor service disruption impacting Internet Service in Southern California.

Users may be experiencing service disruption impacting internet connectivity. Our Engineering and Operations teams are engaged with our Provider technical support and are currently investigating this issue.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Jan 18, 11:14 PST

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

Los Angeles

Resolved - The Provider has rebooted the equipment and services have restored.
Jan 11, 16:02 PST

Update - The Provider has identified the issue to be hardware related and has a technician onsite investigating.
Jan 11, 14:53 PST

Identified - The Team has isolated the event related to an issue on our provider network. A case has been opened with the provider.
Jan 11, 13:36 PST

Investigating - We are currently experiencing a Minor service disruption impacting wireless network connectivity services in Vernon, CA.

Users may be experiencing service disruption impacting TPx services over wireless connections. Our Engineering and Operations teams are engaged with our Provider technical support currently investigating the issue related to service impact.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Jan 11, 12:45 PST

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

Los Angeles

Resolved - The Provider has replaced the defective card and services are restored.
Jan 6, 19:16 PST

Update - Our Provider has reported no change in the ETA of the replacement card. ETA remains at 8:00pm PST.
Jan 6, 17:38 PST

Update - The Provider has attempted a card reseat to temporarily restore service. The card reseat did not restore service. A replacement card has been requested and has a revised ETA of 8:00pm PST for arrival.
Jan 6, 15:51 PST

Monitoring - The Provider has dispatched a technician that will be onsite ETA 4:00pm PST to reseat the failed hardware.
Jan 6, 15:27 PST

Identified - The Provider has identified the issue to be hardware related and replacement equipment is being acquired.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Jan 6, 13:47 PST

Investigating - We are currently experiencing a Major service disruption impacting a network services in the Los Angeles area.

Users may be experiencing service disruption impacting voice and data services. Our Engineering and Operations teams are engaged with our Provider technical support currently investigating issues related to the down network connections.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Jan 6, 12:58 PST

North Las Angeles

Resolved - Our Provider has replaced the defective equipment and services have restored.
Jan 6, 17:24 PST

Identified - The Provider has identified the issue to be hardware related and replacement equipment is on site. Service Restoral is estimated to be at 4:30pm PST.
Jan 6, 15:23 PST

Investigating - We are currently experiencing a Major service disruption impacting Wireless Services in the North Los Angeles area..

Users may be experiencing service disruption impacting wireless network connectivity. Our Engineering and Operations teams are engaged with our Provider technical support currently investigating issues related to this disruption of service.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Jan 6, 13:43 PST