All Systems Operational

About This Site

This page is intended for customer informational status of current network performance. When degradation of the network performance is experienced it will be reflected on this page. If you think your services may be impacted by an outage reflected on this page you can open a case with our technical support teams at www.tpx.com/support/.

page activated 1/29/2021

Communications Operational
UCx Operational
UCx Call Center Operational
UCx Contact Center Operational
UCx SmartVoice Operational
SmartVoice Operational
PRI / SuperTrunk Operational
Voicemail Operational
Virtual Fax Operational
Fax to Email Operational
UCx Webex Teams Operational
Webex Teams - Room creation and management Operational
Webex Teams - Send and read messages Operational
Webex Teams - File sharing and viewing Operational
Webex Teams - Client calling and meetings Operational
Webex Teams - Sign in and sign up Operational
Webex Teams - Web and desktop apps Operational
Webex Teams - Mobile apps Operational
Webex Meetings - Access Webex URL Operational
Webex Meetings - Start/join meetings Operational
Webex Meetings - Video Platform Operational
Webex Meetings - Join audio via VoIP or share video Operational
Webex Meetings - Join audio via Telephony Operational
Webex Meetings - Schedule meetings Operational
Webex Meetings - Share content Operational
Webex Contact Center - Call Delivery Operational
Webex Contact Center - Email and chat Operational
Webex Contact Center - Agent Service Operational
Webex Contact Center - Reports and Administrative Service Operational
Security & Managed IT Services Operational
MSx WAN (SD-WAN) Operational
MSx Firewalls Operational
MSx Endpoints Operational
MSx Networks Operational
MSx Backups Operational
MSx Data Center Operational
Microsoft 365 Operational
OneDrive Operational
Teams (Consumer) Operational
Connectivity Operational
TPx Internet Access Operational
3rd Party Internet Access Operational
OneNet (MPLS/VPLS) Operational
Network Infrastructure Operational
Ethernet Carrier Connections Operational
Network Power Operational
Routing Infrastructure Operational
Legacy Copper Networks Operational
Fiber Networks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 20, 2022

No incidents reported today.

Jan 19, 2022

No incidents reported.

Jan 18, 2022
Resolved - Service restoration has been verified, TPx has resolved this incident
Jan 18, 15:01 PST
Monitoring - The Provider is indicating the issue was related to a fiber cut and repairs have been completed. We are monitoring for customer confirmations of services restored.
Jan 18, 13:03 PST
Investigating - We are currently experiencing a Minor service disruption impacting Internet Service in Southern California.

Users may be experiencing service disruption impacting internet connectivity. Our Engineering and Operations teams are engaged with our Provider technical support and are currently investigating this issue.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Jan 18, 11:14 PST
Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022
Resolved - The Provider has rebooted the equipment and services have restored.
Jan 11, 16:02 PST
Update - The Provider has identified the issue to be hardware related and has a technician onsite investigating.
Jan 11, 14:53 PST
Identified - The Team has isolated the event related to an issue on our provider network. A case has been opened with the provider.
Jan 11, 13:36 PST
Investigating - We are currently experiencing a Minor service disruption impacting wireless network connectivity services in Vernon, CA.

Users may be experiencing service disruption impacting TPx services over wireless connections. Our Engineering and Operations teams are engaged with our Provider technical support currently investigating the issue related to service impact.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Jan 11, 12:45 PST
Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022
Resolved - The Provider has replaced the defective card and services are restored.
Jan 6, 19:16 PST
Update - Our Provider has reported no change in the ETA of the replacement card. ETA remains at 8:00pm PST.
Jan 6, 17:38 PST
Update - The Provider has attempted a card reseat to temporarily restore service. The card reseat did not restore service. A replacement card has been requested and has a revised ETA of 8:00pm PST for arrival.
Jan 6, 15:51 PST
Monitoring - The Provider has dispatched a technician that will be onsite ETA 4:00pm PST to reseat the failed hardware.
Jan 6, 15:27 PST
Identified - The Provider has identified the issue to be hardware related and replacement equipment is being acquired.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Jan 6, 13:47 PST
Investigating - We are currently experiencing a Major service disruption impacting a network services in the Los Angeles area.

Users may be experiencing service disruption impacting voice and data services. Our Engineering and Operations teams are engaged with our Provider technical support currently investigating issues related to the down network connections.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Jan 6, 12:58 PST
Resolved - Our Provider has replaced the defective equipment and services have restored.
Jan 6, 17:24 PST
Identified - The Provider has identified the issue to be hardware related and replacement equipment is on site. Service Restoral is estimated to be at 4:30pm PST.
Jan 6, 15:23 PST
Investigating - We are currently experiencing a Major service disruption impacting Wireless Services in the North Los Angeles area..

Users may be experiencing service disruption impacting wireless network connectivity. Our Engineering and Operations teams are engaged with our Provider technical support currently investigating issues related to this disruption of service.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Jan 6, 13:43 PST