Update - We are still monitoring news for updates for power restoral in the Houston, Texas area. CenterPoint Energy continues repairs on its infrastructure. They reported they are on track to substantially complete storm-related outages this evening.

We are seeing many of our customer's services have been restored. 89% of TPx customers impacted by the power interruption are restored.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

May 22, 2024 - 15:03 PDT
Update - We are still monitoring news for updates for power restoral in the Houston, Texas area. CenterPoint Energy continues repairs on its infrastructure. They reported that 85% of the power customers impacted by the recent storm have been restored.

We are seeing many of our customer's services have been restored. 82% of TPx customers impacted by the power interruption are restored.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

May 21, 2024 - 08:06 PDT
Update - We are still monitoring news for updates for power restoral in the Houston, Texas area. CenterPoint Energy continues repairs on its infrastructure.

We are seeing many of our customer's services have been restored. We are at 75% of reported calls in the area have been restored.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

May 20, 2024 - 07:23 PDT
Monitoring - We are still monitoring news for updates for power restoral in the Houston, Texas area.

The local power company, CenterPoint Energy, has not put out a statement for possible restoral times. Today they are evaluating the damage, which is described as extensive.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

May 17, 2024 - 10:16 PDT
Identified - The TPx NOC continues to monitor internet news for updates for power restoral for this event.

The local power company has distributed the below statement:

"There has been damage to several of our facilities in the Houston-area service territory. As the line of severe weather has made its way through our region, it is now safe for our crews to begin assessing damage but can confirm we’ve experienced significant damage to our system. Restoration efforts will begin tonight but will ramp up in daylight hours as the damage becomes more visible. We are committed to restoring power to our customers as safely and as quickly as possible."

They stated over 1,000,000 customers have been impacted by the severe storms that have blown through the region.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

May 16, 2024 - 20:38 PDT
Investigating - We are experiencing a Major service disruption impacting Connectivity Services in the Houston, Texas area.

Users may be experiencing service disruption/degradation impacting voice, data, and internet connectivity due to citywide loss of power. We are monitoring power grid outage maps for updates on power restoral timeframes.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

May 16, 2024 - 18:09 PDT

About This Site

This page is intended for customer informational status of current network performance. When degradation of the network performance is experienced it will be reflected on this page. If you think your services may be impacted by an outage reflected on this page you can open a case with our technical support teams at www.tpx.com/support/.

page activated 1/29/2021

Communications Operational
UCx Operational
UCx Call Center Operational
UCx Contact Center Operational
UCx SmartVoice Operational
SmartVoice Operational
PRI / SuperTrunk Operational
Voicemail Operational
Virtual Fax Operational
Fax to Email Operational
UCx Webex Teams Operational
Webex App - Room creation and management Operational
Webex App - Send and read messages Operational
Webex App - File sharing and viewing Operational
Webex App - Client calling and meetings Operational
Webex App - Sign in and sign up Operational
Webex App - Web and desktop apps Operational
Webex App - Mobile apps Operational
Webex Meetings - Access Webex URL Operational
Webex Meetings - Start/join meetings Operational
Webex Meetings - Video Platform Operational
Webex Meetings - Join audio via VoIP or share video Operational
Webex Meetings - Join audio via Telephony Operational
Webex Meetings - Schedule meetings Operational
Webex Meetings - Share content Operational
Webex Contact Center - Call Delivery Operational
Webex Contact Center - Email and chat Operational
Webex Contact Center - Agent Service Operational
Webex Contact Center - Reports and Administrative Service Operational
Security & Managed IT Services Operational
MSx WAN (SD-WAN) Operational
MSx Firewalls Operational
MSx Endpoints Operational
MSx Networks Operational
MSx Backups Operational
MSx Data Center Operational
Microsoft 365 Operational
OneDrive Operational
Teams (Consumer) Operational
Connectivity Operational
TPx Internet Access Operational
3rd Party Internet Access Operational
OneNet (MPLS/VPLS) Operational
Network Infrastructure Major Outage
Ethernet Carrier Connections Major Outage
Network Power Operational
Routing Infrastructure Operational
Legacy Copper Networks Operational
Fiber Networks Operational
System Applications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 23, 2024

No incidents reported today.

May 22, 2024

Unresolved incident: Houston Texas Power Event.

May 21, 2024
May 20, 2024
May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
May 16, 2024
May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.