Monitoring - Various Weather Bureaus are reporting Hurricane Ian is expected to hit landfall on the Western Coast of Florida today.

The TPx network is prepared for such events, and we want to ensure our customers that we will make every effort to maintain services throughout this weather event.

With the possibility of service impacts resulting from Hurricane Ian, we would like to assure you that our dedication continues to be focused on supporting our customers. Our Support and Engineering Teams are closely monitoring the situation and will continue to do so throughout the duration of the storm.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

Sep 28, 2022 - 07:51 PDT

About This Site

This page is intended for customer informational status of current network performance. When degradation of the network performance is experienced it will be reflected on this page. If you think your services may be impacted by an outage reflected on this page you can open a case with our technical support teams at www.tpx.com/support/.

page activated 1/29/2021

Communications Operational
UCx Operational
UCx Call Center Operational
UCx Contact Center Operational
UCx SmartVoice Operational
SmartVoice Operational
PRI / SuperTrunk Operational
Voicemail Operational
Virtual Fax Operational
Fax to Email Operational
UCx Webex Teams Operational
Webex Teams - Room creation and management Operational
Webex Teams - Send and read messages Operational
Webex Teams - File sharing and viewing Operational
Webex Teams - Client calling and meetings Operational
Webex Teams - Sign in and sign up Operational
Webex Teams - Web and desktop apps Operational
Webex Teams - Mobile apps Operational
Webex Meetings - Access Webex URL Operational
Webex Meetings - Start/join meetings Operational
Webex Meetings - Video Platform Operational
Webex Meetings - Join audio via VoIP or share video Operational
Webex Meetings - Join audio via Telephony Operational
Webex Meetings - Schedule meetings Operational
Webex Meetings - Share content Operational
Webex Contact Center - Call Delivery Operational
Webex Contact Center - Email and chat Operational
Webex Contact Center - Agent Service Operational
Webex Contact Center - Reports and Administrative Service Operational
Security & Managed IT Services Operational
MSx WAN (SD-WAN) Operational
MSx Firewalls Operational
MSx Endpoints Operational
MSx Networks Operational
MSx Backups Operational
MSx Data Center Operational
Microsoft 365 Operational
OneDrive Operational
Teams (Consumer) Operational
Connectivity Operational
TPx Internet Access Operational
3rd Party Internet Access Operational
OneNet (MPLS/VPLS) Operational
Network Infrastructure Operational
Ethernet Carrier Connections Operational
Network Power Operational
Routing Infrastructure Operational
Legacy Copper Networks Operational
Fiber Networks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 28, 2022

Unresolved incident: Weather Advisory - Florida - Hurricane Ian.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022
Resolved - The Team has implemented a solution to restore service around the issue. We will continue to work with the Provider for a permanent solution. Customer service restoral has been verified.
Sep 21, 13:01 PDT
Monitoring - The Provider has corrected the light level issues and we are now seeing our service back up. Our Support teams will be calling customers to verify their service has been restored.
Sep 21, 11:25 PDT
Update - We apologize for the delay in restoring services. We have received notification from our Provider that a technician will be on-site in their Reno office at 7:00 am Pacific Time to continue the reconfiguration and restoral of our service.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

Sep 21, 06:39 PDT
Update - The new card was installed but did not restore our services. After further review, our Provider has identified an alternate path re-design to our service. They are working on dispatching to Reno NV to begin the process of moving our service to alternate facilities. They have no ETA/ETR at this time but they do have a plan of action and are dispatching resources to implement.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

Sep 20, 23:18 PDT
Update - Our Provider has confirmed the technician with the replacement equipment is onsite.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

Sep 20, 19:09 PDT
Update - Our Provider has performed additional remote testing and has isolated the issue to their Salt Lake City office. They are still reporting an ETA of 6:00 pm Pacific Time for the equipment to arrive onsite.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

Sep 20, 17:08 PDT
Update - The Provider has identified the location of the replacement hardware and has provided an ETA of 6:00 pm Pacific Time for its arrival.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

Sep 20, 12:27 PDT
Identified - The Team has isolated the event related to an issue on our provider network. A case has been opened with the provider and the teams are engaged. They have identified the issue to be hardware related and replacement equipment is being acquired.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

Sep 20, 07:46 PDT
Update - The TPx provider is indicating the issue is related to a possible fiber trouble. They have crews in route.
Sep 19, 23:47 PDT
Investigating - We are currently experiencing a Major service disruption impacting all services between Las Vegas, NV, and Reno, NV.

Users may be experiencing service disruption impacting Voice and Data services. Our Engineering and Operations teams are engaged with our Provider technical support who is currently investigating this issue.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

Sep 19, 20:42 PDT
Sep 20, 2022
Sep 19, 2022
Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

No incidents reported.

Sep 14, 2022
Resolved - TPx's provider has completed repairs on the damaged fiber. Customer service restoral has been verified.
Sep 14, 23:36 PDT
Update - TPx's provider is still working on the fiber repairs. Their updated ETR is midnight.
Sep 14, 22:14 PDT
Update - TPx's provider has provided a rough ETR of 10pm for fiber repairs.
Sep 14, 19:03 PDT
Update - TPx's provider pinpointed the location of the fiber damage. They are expected onsite in two hours to begin repairs on the fiber cut.
Sep 14, 18:12 PDT
Update - TPx's provider is still trying to isolate the location of the fiber damage.
Sep 14, 16:56 PDT
Update - TPx's provider's fiber splicers are expected onsite within the next 30 minutes to begin repairs on the fiber cut.
Sep 14, 15:18 PDT
Identified - The provider has identified the issue to be caused by a fiber cut and engaging the appropriate teams for repair.
Sep 14, 13:08 PDT
Update - Provider technician is onsite in the central office currently trouble shooting hardware and fiber connections.
Sep 14, 11:49 PDT
Update - Provider technician has been dispatched to investigate trouble in Central Office.
Sep 14, 10:14 PDT
Investigating - We are investigating an NNI in Los Angeles that is not passing traffic. The Network Operations Center has engaged the provider to investigate further.

If you feel your service is impacted, please open a case with our technical support teams at www.tpx.com/support/.

Sep 14, 08:21 PDT
Resolved - Fiber repairs are complete and services have restored.
Sep 14, 08:11 PDT
Identified - The Provider has confirmed that the issue is related to a fiber cut in the Salt Lake City, UT area. Crews are onsite and have identified multiple areas of damaged fiber cable. Their current ETTR pending finding any further areas of fiber damage is 8:00am Pacific Time.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

Sep 14, 05:39 PDT
Update - The Provider is indicating the issue is related to a possible fiber cut. They are currently isolating the location of the damage.
Sep 14, 00:02 PDT
Investigating - We are currently experiencing a Major service disruption impacting all services between Las Vegas, NV, and Reno, NV.

Users may be experiencing service disruption impacting Voice and Data services. Our Engineering and Operations teams are engaged with our Provider technical support who is currently investigating this issue.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

Sep 13, 21:36 PDT