Fiber Outage Redding Northern California Area
Monitoring - We are seeing seeing services restored. However, we are waiting for confirmation from AT&T.

If you believe your service is impacted, please open a Technical Support case in the TPx Customer Portal at portal.tpx.com
Oct 16, 2026 - 13:47 PDT
Identified - TPx has identified a network event impacting customer services TPx has engaged AT&T on a suspected fiber outage in the Northern California area. AT&T is engaging their fiber optic team to investigate.

If you believe your service is impacted, please open a Technical Support case in the TPx Customer Portal at portal.tpx.com
Oct 16, 2026 - 12:51 PDT
Southern California Fire Events
Monitoring - TPx is monitoring three fires in the Southern California Region. There is no current danger to TPx facilities.

The Bryson Fire near Malibu has burned 147 acres and is at 17% containment as of Friday morning.
The Peak Fire near Azusa has burned 43 acres and is 41% contained.
The Henderson Fire near Camp Pendleton has burned 1,404 acres and currently at 0% contained.

Please be cautious if you are near these areas as smoke may cause visibility issues.

If you believe your service is impacted, please open a Technical Support case in the TPx Customer Portal at portal.tpx.com.

We will continue to update this status page with any further information.
Oct 16, 2026 - 09:30 PDT

About This Site

This page provides real-time information about the current performance of our network. Any detected customer affecting network service degradation or outage will be reflected here as soon as it is identified.

If you believe your services may be affected by an event shown on this page, please contact our Technical Support team by opening a case at www.tpx.com/support

Collaboration Services Operational
Digital POTS Operational
Microsoft 365 Operational
UCx Operational
UCx Call Center Operational
UCx Contact Center Operational
UCx with Microsoft Teams Operational
UCx with Webex Operational
UCx Smartvoice Operational
Cybersecurity Services Operational
Inbox Detection & Response Operational
Managed Backups Operational
Managed Detection & Response Operational
Managed SASE Operational
MSx Endpoints Operational
MSx Firewalls Operational
Security Awareness Training Operational
Networking Services Degraded Performance
3rd Party Internet Access Operational
MPLS - Private Networking Operational
MSx Data Center Operational
MSx Networks Operational
MSx WAN (SD-WAN) Operational
TPx Internet Access Degraded Performance
Support Infrastructure Operational
Network Power Operational
OneCentral Portal (OCP) Operational
Routing Infrastructure Operational
System Applications Operational
TPx Customer Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 16, 2026

Unresolved incidents: Fiber Outage Redding Northern California Area, Southern California Fire Events.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

Polycom Phone Outage
Resolved - Our Support Team is working through the final cases for restoral. There have been no new cases opened in the last 24 hours.

However, If you believe your service is impacted, please open a Technical Support case in the TPx Customer Portal at portal.tpx.com
Oct 14, 13:48 PDT
Update - TPx continues to work through customer cases for affected phones. We are seeing fewer new customer reports hopefully indicating that the bulk of affected phones have been restored. We will continue to provide updates until we are confident that all customers have been restored.

Thank you for your patience.

If you believe your service is impacted, please open a Technical Support case in the TPx Customer Portal at portal.tpx.com
Oct 6, 15:56 PDT
Update - TPx continues to work through customer cases for affected phones. Last night we were able to push a bulk fix that was able to restore 30% of the known phones that were affected. Our Support Team continues to work direct with customers as new cases are created.

Thank you for your patience.

If you believe your service is impacted, please open a Technical Support case in the TPx Customer Portal at portal.tpx.com
Oct 2, 09:18 PDT
Update - On September 25, 2026, an issue with the Poly Lens device provisioning service affected a subset of connected Poly devices. Some affected devices received an incorrect configuration and became unable to place or receive calls.

The affected provisioning function has been disabled, and additional monitoring has been implemented. No further impact has been observed since these measures were taken.

We are continuing to restore service to affected devices. If you are currently unable to place or receive calls on a Poly device, please contact TPx Support so we can assist.

If you believe your service is impacted, please open a Technical Support case in the TPx Customer Portal at portal.tpx.com
Sep 29, 15:55 PDT
Update - To help facilitate the restoration of the affected phones, we recommend contacting our Technical Support team directly. A Voice Technician will work with you to review the necessary customer actions that may help restore service to the affected phone(s) more quickly.

Please follow up with your open Case and a technician can quickly assist you.
Sep 28, 12:17 PDT
Update - We continue to work with our customers to perform the vendor recommended fix actions. In parallel we are asking our vendor for progress on their ability to do a mass fix of the issue that they caused.

If you believe your service is impacted, please open a Technical Support case in the TPx Customer Portal at portal.tpx.com
Sep 28, 09:25 PDT
Monitoring - Our Polycom vendor has implemented a fix and we are seeing positive results of phones restoring.

TPx is now working on reprovisioning or factory resetting the affected phones in order for the phones to restore with the proper configuration. This will take some time and resources are being allocated to perform this work.

If you believe your service is impacted, please open a Technical Support case in the TPx Customer Portal at portal.tpx.com
Sep 25, 16:20 PDT
Identified - TPx has identified a backend provisioning issue that has impacted some Polycom phones. The Polycom phone appears to automatically reboot with no action taken and then is unable to pull the appropriate configuration to restore the phone.

We have engaged our Polycom vendor who had identified the issue and is working with their Engineering Team for a resolution.

We have no ETRR at this time.

If you believe your service is impacted, please open a Technical Support case in the TPx Customer Portal at portal.tpx.com
Sep 25, 11:44 PDT

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

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