Update - ConnectWise has begun restoring its Cloud Backup service in controlled phases, with each phase subject to security validation. Full service availability has not yet been restored. TPx is actively performing technical investigation and remediation activities recommended by ConnectWise.
While progress is being made, a timeframe for completing these activities and fully restoring service has not yet been confirmed.
For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories
If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us
Oct 21, 2026 - 14:57 PDT
While progress is being made, a timeframe for completing these activities and fully restoring service has not yet been confirmed.
For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories
If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us
Oct 21, 2026 - 14:57 PDT
Update - ConnectWise has completed a full reset of all accounts and credentials in the affected Cloud Backup environment. They are continuing to monitor and are completing security validation before moving to the next phase.
ConnectWise engineering and operations teams are preparing the next step to restore services in controlled phases. Each step will proceed only after passing a security review. They will focus on restoral of their core infrastructure first.
For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories
If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us
Oct 20, 2026 - 14:57 PDT
ConnectWise engineering and operations teams are preparing the next step to restore services in controlled phases. Each step will proceed only after passing a security review. They will focus on restoral of their core infrastructure first.
For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories
If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us
Oct 20, 2026 - 14:57 PDT
Update - We are continuing to monitor for any further issues.
Oct 19, 2026 - 13:54 PDT
Oct 19, 2026 - 13:54 PDT
Monitoring - ConnectWise has reported a security incident affecting its SkyKick Cloud Backup service. As a precaution, ConnectWise has temporarily suspended the service while its investigation and remediation efforts continue.
This interruption affects TPx Microsoft 365 customers with the Optimum service level, as well as customers who have purchased SkyKick/ConnectWise Cloud Backup as a standalone add-on.
During this interruption, scheduled backups, access to backup archives, and restoration capabilities are unavailable.
TPx is monitoring the situation and coordinating with ConnectWise as it works to restore the affected services. A restoration timeframe has not yet been confirmed.
For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories
If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us
Oct 19, 2026 - 13:48 PDT
This interruption affects TPx Microsoft 365 customers with the Optimum service level, as well as customers who have purchased SkyKick/ConnectWise Cloud Backup as a standalone add-on.
During this interruption, scheduled backups, access to backup archives, and restoration capabilities are unavailable.
TPx is monitoring the situation and coordinating with ConnectWise as it works to restore the affected services. A restoration timeframe has not yet been confirmed.
For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories
If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us
Oct 19, 2026 - 13:48 PDT
About This Site
This page provides real-time information about the current performance of our network. Any detected customer affecting network service degradation or outage will be reflected here as soon as it is identified.
If you believe your services may be affected by an event shown on this page, please contact our Technical Support team by opening a case at www.tpx.com/support
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Digital POTS
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Microsoft 365
Partial Outage
UCx
Operational
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