Update - TPx has begun restoring Microsoft 365 backup services for customers impacted by the ConnectWise Cloud Backup (formerly SkyKick) interruption. Our technical teams continue working through customer security reviews and coordinating restoration directly through the existing support cases in the TPx Customer Portal.
ConnectWise has now confirmed that backup and restoration capabilities are available for Microsoft 365 environments that have been reauthorized using its new, security-hardened Cloud Backup application.
Customer Action Required
TPx will contact customers through their existing support cases when their environment is ready for restoration. Here’s what to expect during the restoration process:
• Secure authorization link: TPx will provide a secure authorization link and instructions for your Global Administrator to complete the authorization.
• Administrator authorization: A Microsoft 365 Global Administrator from your organization will need to authorize the new ConnectWise Cloud Backup application.
• Backup validation: Once authorization is complete, TPx will validate the connection and verify that backup services have resumed.
Following restoration, backups may take approximately 6–8 hours to synchronize and become current.
Customers should not independently re-enable or reauthorize previously disabled ConnectWise or SkyKick applications unless directed by TPx.
Restoration is underway, but backup services have not yet resumed for all TPx customers. We'll continue coordinating directly with customers through their support cases as their environments become ready for restoration.
For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories
If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us, or reply directly to your existing support case.
Nov 03, 2026 - 11:09 PST
ConnectWise has now confirmed that backup and restoration capabilities are available for Microsoft 365 environments that have been reauthorized using its new, security-hardened Cloud Backup application.
Customer Action Required
TPx will contact customers through their existing support cases when their environment is ready for restoration. Here’s what to expect during the restoration process:
• Secure authorization link: TPx will provide a secure authorization link and instructions for your Global Administrator to complete the authorization.
• Administrator authorization: A Microsoft 365 Global Administrator from your organization will need to authorize the new ConnectWise Cloud Backup application.
• Backup validation: Once authorization is complete, TPx will validate the connection and verify that backup services have resumed.
Following restoration, backups may take approximately 6–8 hours to synchronize and become current.
Customers should not independently re-enable or reauthorize previously disabled ConnectWise or SkyKick applications unless directed by TPx.
Restoration is underway, but backup services have not yet resumed for all TPx customers. We'll continue coordinating directly with customers through their support cases as their environments become ready for restoration.
For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories
If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us, or reply directly to your existing support case.
Nov 03, 2026 - 11:09 PST
Update - We are continuing to monitor for any further issues.
Nov 03, 2026 - 11:07 PST
Nov 03, 2026 - 11:07 PST
Update - TPx continues to actively investigate all customer Microsoft 365 environments that use the impacted ConnectWise Cloud Backup service, assessing potential security impacts and taking appropriate remediation measures. Support cases have been opened for all customers using this service, and we're sharing investigation results and any necessary next steps directly through those cases as our reviews are completed.
ConnectWise announced on October 28 that it is beginning phased restoration of its Cloud Backup service using a new, security-hardened application. This process requires Microsoft 365 environments to be reauthorized before backup and restoration operations can resume. TPx will coordinate the reauthorization process through existing customer support cases, including any steps that require customer involvement.
The availability of ConnectWise's restoration process does not mean that backups have resumed for all TPx customers. Customers should not re-enable previously disabled ConnectWise or SkyKick applications and should await TPx guidance before making changes to their connections.
TPx continues to work directly with ConnectWise as restoration progresses. Our customer security investigations also remain underway, and we'll continue providing updates as meaningful developments occur.
For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories
If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us , or you can also respond via the associated case provided to you by our Support Team.
Oct 29, 2026 - 15:01 PDT
ConnectWise announced on October 28 that it is beginning phased restoration of its Cloud Backup service using a new, security-hardened application. This process requires Microsoft 365 environments to be reauthorized before backup and restoration operations can resume. TPx will coordinate the reauthorization process through existing customer support cases, including any steps that require customer involvement.
The availability of ConnectWise's restoration process does not mean that backups have resumed for all TPx customers. Customers should not re-enable previously disabled ConnectWise or SkyKick applications and should await TPx guidance before making changes to their connections.
TPx continues to work directly with ConnectWise as restoration progresses. Our customer security investigations also remain underway, and we'll continue providing updates as meaningful developments occur.
For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories
If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us , or you can also respond via the associated case provided to you by our Support Team.
Oct 29, 2026 - 15:01 PDT
Update - TPx technical teams continue investigating affected customer Microsoft 365 environments, assessing potential security impacts, and taking appropriate remediation measures. We're communicating directly with customers through individual support cases as our reviews progress and sharing findings and any necessary next steps.
Customers should continue to leave affected ConnectWise or SkyKick application connections disabled and should not reconnect or reauthorize them unless directed by TPx.
ConnectWise continues its efforts to restore Cloud Backup services. Its current plan is to restore access to existing backup data first, followed by a phased process to reconnect customers and resume normal backup operations. Testing and security validation remain underway, and full service availability has not yet been restored.
We continue to work directly with ConnectWise on service restoration. A confirmed timeframe for full restoration is not yet available.
For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories
If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us
Oct 26, 2026 - 16:17 PDT
Customers should continue to leave affected ConnectWise or SkyKick application connections disabled and should not reconnect or reauthorize them unless directed by TPx.
ConnectWise continues its efforts to restore Cloud Backup services. Its current plan is to restore access to existing backup data first, followed by a phased process to reconnect customers and resume normal backup operations. Testing and security validation remain underway, and full service availability has not yet been restored.
We continue to work directly with ConnectWise on service restoration. A confirmed timeframe for full restoration is not yet available.
For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories
If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us
Oct 26, 2026 - 16:17 PDT
Update - TPx technical teams are actively investigating affected customer Microsoft 365 environments, assessing potential security impacts, and taking appropriate remediation measures. We're also working directly with ConnectWise to drive progress toward service restoration.
ConnectWise continues to restore its Cloud Backup service in controlled phases, with each phase subject to security validation.
Once we've completed our review of an affected customer's environment, TPx Support will contact them directly through a support case with the results and any additional steps that may be needed.
For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories
If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us
Oct 22, 2026 - 16:50 PDT
ConnectWise continues to restore its Cloud Backup service in controlled phases, with each phase subject to security validation.
Once we've completed our review of an affected customer's environment, TPx Support will contact them directly through a support case with the results and any additional steps that may be needed.
For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories
If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us
Oct 22, 2026 - 16:50 PDT
Update - We are continuing to monitor for any further issues.
Oct 22, 2026 - 16:49 PDT
Oct 22, 2026 - 16:49 PDT
Update - TPx technical teams are actively investigating affected customer Microsoft 365 environments, assessing potential security impacts, and taking appropriate remediation measures. We're also working directly with ConnectWise to drive progress toward service restoration.
ConnectWise continues to restore its Cloud Backup service in controlled phases, with each phase subject to security validation.
Once we've completed our review of an affected customer's environment, TPx Support will contact them directly through a support case with the results and any additional steps that may be needed.
For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories
If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us
Oct 22, 2026 - 16:49 PDT
ConnectWise continues to restore its Cloud Backup service in controlled phases, with each phase subject to security validation.
Once we've completed our review of an affected customer's environment, TPx Support will contact them directly through a support case with the results and any additional steps that may be needed.
For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories
If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us
Oct 22, 2026 - 16:49 PDT
Update - ConnectWise has begun restoring its Cloud Backup service in controlled phases, with each phase subject to security validation. Full service availability has not yet been restored. TPx is actively performing technical investigation and remediation activities recommended by ConnectWise.
While progress is being made, a timeframe for completing these activities and fully restoring service has not yet been confirmed.
For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories
If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us
Oct 21, 2026 - 14:57 PDT
While progress is being made, a timeframe for completing these activities and fully restoring service has not yet been confirmed.
For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories
If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us
Oct 21, 2026 - 14:57 PDT
Update - ConnectWise has completed a full reset of all accounts and credentials in the affected Cloud Backup environment. They are continuing to monitor and are completing security validation before moving to the next phase.
ConnectWise engineering and operations teams are preparing the next step to restore services in controlled phases. Each step will proceed only after passing a security review. They will focus on restoral of their core infrastructure first.
For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories
If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us
Oct 20, 2026 - 14:57 PDT
ConnectWise engineering and operations teams are preparing the next step to restore services in controlled phases. Each step will proceed only after passing a security review. They will focus on restoral of their core infrastructure first.
For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories
If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us
Oct 20, 2026 - 14:57 PDT
Update - We are continuing to monitor for any further issues.
Oct 19, 2026 - 13:54 PDT
Oct 19, 2026 - 13:54 PDT
Monitoring - ConnectWise has reported a security incident affecting its SkyKick Cloud Backup service. As a precaution, ConnectWise has temporarily suspended the service while its investigation and remediation efforts continue.
This interruption affects TPx Microsoft 365 customers with the Optimum service level, as well as customers who have purchased SkyKick/ConnectWise Cloud Backup as a standalone add-on.
During this interruption, scheduled backups, access to backup archives, and restoration capabilities are unavailable.
TPx is monitoring the situation and coordinating with ConnectWise as it works to restore the affected services. A restoration timeframe has not yet been confirmed.
For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories
If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us
Oct 19, 2026 - 13:48 PDT
This interruption affects TPx Microsoft 365 customers with the Optimum service level, as well as customers who have purchased SkyKick/ConnectWise Cloud Backup as a standalone add-on.
During this interruption, scheduled backups, access to backup archives, and restoration capabilities are unavailable.
TPx is monitoring the situation and coordinating with ConnectWise as it works to restore the affected services. A restoration timeframe has not yet been confirmed.
For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories
If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us
Oct 19, 2026 - 13:48 PDT
About This Site
This page provides real-time information about the current performance of our network. Any detected customer affecting network service degradation or outage will be reflected here as soon as it is identified.
If you believe your services may be affected by an event shown on this page, please contact our Technical Support team by opening a case at www.tpx.com/support
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