All Systems Operational

About This Site

This page is intended for customer informational status of current network performance. When degradation of the network performance is experienced it will be reflected on this page. If you think your services may be impacted by an outage reflected on this page you can open a case with our technical support teams at www.tpx.com/support/.

page activated 1/29/2021

Communications Operational
UCx Operational
UCx Call Center Operational
UCx Contact Center Operational
UCx SmartVoice Operational
SmartVoice Operational
PRI / SuperTrunk Operational
Voicemail Operational
Virtual Fax Operational
Fax to Email Operational
UCx Webex Teams Operational
Webex Teams - Room creation and management Operational
Webex Teams - Send and read messages Operational
Webex Teams - File sharing and viewing Operational
Webex Teams - Client calling and meetings Operational
Webex Teams - Sign in and sign up Operational
Webex Teams - Web and desktop apps Operational
Webex Teams - Mobile apps Operational
Webex Meetings - Access Webex URL Operational
Webex Meetings - Start/join meetings Operational
Webex Meetings - Video Platform Operational
Webex Meetings - Join audio via VoIP or share video Operational
Webex Meetings - Join audio via Telephony Operational
Webex Meetings - Schedule meetings Operational
Webex Meetings - Share content Operational
Webex Contact Center - Call Delivery Operational
Webex Contact Center - Email and chat Operational
Webex Contact Center - Agent Service Operational
Webex Contact Center - Reports and Administrative Service Operational
Security & Managed IT Services Operational
MSx WAN (SD-WAN) Operational
MSx Firewalls Operational
MSx Endpoints Operational
MSx Networks Operational
MSx Backups Operational
MSx Data Center Operational
Microsoft 365 Operational
OneDrive Operational
Teams (Consumer) Operational
Connectivity Operational
TPx Internet Access Operational
3rd Party Internet Access Operational
OneNet (MPLS/VPLS) Operational
Network Infrastructure Operational
Ethernet Carrier Connections Operational
Network Power Operational
Routing Infrastructure Operational
Legacy Copper Networks Operational
Fiber Networks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 4, 2021

No incidents reported today.

Aug 3, 2021

No incidents reported.

Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021
Resolved - Component is up and running.
Jul 27, 09:55 PDT
Update - Title: Call notifications not appearing in group chats

User Impact: Users are not receiving notifications for starting or missing calls within group chats.

Current status: We've identified that a recent service deployment inadvertently caused impact. We're reverting the deployment to remediate the issue.

Start time: Tuesday, July 27, 2021, at 8:00 AM UTC
Jul 27, 08:05 PDT
Identified - Title: Call notifications not appearing in group chats

User Impact: Users are not receiving notifications for starting or missing calls within group chats.

Current status: We're gathering diagnostic data for analysis.

Start time: Tuesday, July 27, 2021, at 8:00 AM UTC
Jul 27, 05:45 PDT
Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021
Resolved - TPx has confirmed the provider has mitigated the issue impacting DNS and web traffic has returned to normal operation.
Jul 22, 10:22 PDT
Monitoring - TPx is aware of an emerging issue with a provider that may impact customers' ability to reach specific Web Sites. This is a DNS issue within the provider network and they are working on a resolution. We are monitoring the situation and will provide any updates that are provided.
Jul 22, 10:11 PDT
Jul 21, 2021
Resolved - TPx has completed restoration of the phone system and inbound calling capabilities have been restored.
Jul 21, 13:55 PDT
Update - TPx has made routing changes to establish customer inbound calling capabilities. Customers may experience longer hold times. TPx continues restoration on the phone system and will provide a status update soon. Customers can continue to open a case or check the status of a case please go to TPX.com/Support or use your Dash account to open a service request.
Jul 21, 12:04 PDT
Identified - The teams have identified a temporary impairment of our inbound phone system, we apologize for this inconvenience. To open a case or check the status of a case please go to TPX.com/Support or use your Dash account to open a service request. Resources have been engaged and are investigating the issue.
Jul 21, 11:39 PDT