TPx Status

All Systems Operational

About This Site

This page is intended for customer informational status of current network performance. When degradation of the network performance is experienced it will be reflected on this page. If you think your services may be impacted by an outage reflected on this page you can open a case with our technical support teams at www.tpx.com/support/.

page activated 1/29/2021

Communications Operational

UCx Operational

UCx Call Center Operational

UCx Contact Center Operational

UCx SmartVoice Operational

SmartVoice Operational

PRI / SuperTrunk Operational

Voicemail Operational

Virtual Fax Operational

Fax to Email Operational

UCx Webex Teams Operational

Webex Teams - Room creation and management Operational

Webex Teams - Send and read messages Operational

Webex Teams - File sharing and viewing Operational

Webex Teams - Client calling and meetings Operational

Webex Teams - Sign in and sign up Operational

Webex Teams - Web and desktop apps Operational

Webex Teams - Mobile apps Operational

Webex Meetings - Access Webex URL Operational

Webex Meetings - Start/join meetings Operational

Webex Meetings - Video Platform Operational

Webex Meetings - Join audio via VoIP or share video Operational

Webex Meetings - Join audio via Telephony Operational

Webex Meetings - Schedule meetings Operational

Webex Meetings - Share content Operational

Webex Contact Center - Call Delivery Operational

Webex Contact Center - Email and chat Operational

Webex Contact Center - Agent Service Operational

Webex Contact Center - Reports and Administrative Service Operational

Security & Managed IT Services Operational

MSx WAN (SD-WAN) Operational

MSx Firewalls Operational

MSx Endpoints Operational

MSx Networks Operational

MSx Backups Operational

MSx Data Center Operational

Microsoft 365 Operational

Outlook.com Operational

OneDrive Operational

Teams (Consumer) Operational

Connectivity Operational

TPx Internet Access Operational

3rd Party Internet Access Operational

OneNet (MPLS/VPLS) Operational

Network Infrastructure Operational

Ethernet Carrier Connections Operational

Network Power Operational

Routing Infrastructure Operational

Legacy Copper Networks Operational

Fiber Networks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 7, 2021

Multiple Markets

Resolved - TPx Engineering identified a fault and performed a fix action to restore services. Customers can access and login to the UCx client. Resolving this event.
May 7, 16:56 PDT

Investigating - We are currently investigating an issue impacting customers' ability to log into the UCx client impacting multiple markets. TPx Engineering and Operations are currently investigating.
May 7, 16:06 PDT

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

Dallas

Resolved - Service restoration has been verified, TPx has resolved this incident.
May 4, 13:07 PDT

Update - TPx has isolated the cause of this event to equipment in the provider network cage. The provider is working on implementing a redesign of the service. TPx leadership and the provider leadership teams are engaged with the escalation for a resolution to restore services.
May 4, 11:12 PDT

Update - The Provider has isolated the event related to an issue on our their network. The Provider has opened a ticket with their Colocation provider and the teams are engaged to troubleshoot and resolve this issue.
May 4, 02:25 PDT

Update - TPx continues to work with our provider to resolve the service interruption.
May 3, 18:58 PDT

Update - We are continuing to work towards a fix for this issue. Cooperative testing is in progress.
May 3, 16:27 PDT

Update - TPx continues to work the Provider Network personnel to troubleshoot this issue. Technicians are onsite to determine a root cause.
May 3, 14:54 PDT

Update - TPx has isolated the event related to an issue on our provider network. A case has been opened with the providers and the teams are engaged to determine the root cause.
May 3, 13:14 PDT

Identified - TPx has identified a network event impacting customer services out of our Dallas Office. The NOC has engaged our providers to determine a root cause and provide resolution.
May 3, 12:11 PDT

May 3, 2021

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.

Apr 23, 2021

No incidents reported.