Update - The Provider has identified the damaged fiber area and have crews in route to assist with pinpointing the location of the damage.
Oct 16, 17:23 PDT
Update - The Provider is indicating the issue is related to a major fiber cut. They are currently isolating the location of the damage.
Oct 16, 13:38 PDT
Identified - The Team has isolated the event related to an issue on our provider network. A case has been opened with the provider and we are awaiting details for the dispatch.
Oct 16, 10:57 PDT
Investigating - We are currently experiencing a Major service disruption impacting network connectivity services in the Los Angeles CA area.

Users may be experiencing service disruption impacting Voice and Data connectivity. Our Engineering and Operations teams are engaged with our Provider technical support investigating issues related to this event.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Oct 16, 08:04 PDT

About This Site

This page is intended for customer informational status of current network performance. When degradation of the network performance is experienced it will be reflected on this page. If you think your services may be impacted by an outage reflected on this page you can open a case with our technical support teams at www.tpx.com/support/.

page activated 1/29/2021

Communications Operational
UCx Operational
UCx Call Center Operational
UCx Contact Center Operational
UCx SmartVoice Operational
SmartVoice Operational
PRI / SuperTrunk Operational
Voicemail Operational
Virtual Fax Operational
Fax to Email Operational
UCx Webex Teams Operational
Webex Teams - Room creation and management Operational
Webex Teams - Send and read messages Operational
Webex Teams - File sharing and viewing Operational
Webex Teams - Client calling and meetings Operational
Webex Teams - Sign in and sign up Operational
Webex Teams - Web and desktop apps Operational
Webex Teams - Mobile apps Operational
Webex Meetings - Access Webex URL Operational
Webex Meetings - Start/join meetings Operational
Webex Meetings - Video Platform Operational
Webex Meetings - Join audio via VoIP or share video Operational
Webex Meetings - Join audio via Telephony Operational
Webex Meetings - Schedule meetings Operational
Webex Meetings - Share content Operational
Webex Contact Center - Call Delivery Operational
Webex Contact Center - Email and chat Operational
Webex Contact Center - Agent Service Operational
Webex Contact Center - Reports and Administrative Service Operational
Security & Managed IT Services Operational
MSx WAN (SD-WAN) Operational
MSx Firewalls Operational
MSx Endpoints Operational
MSx Networks Operational
MSx Backups Operational
MSx Data Center Operational
Microsoft 365 Operational
OneDrive Operational
Teams (Consumer) Operational
Connectivity Operational
TPx Internet Access Operational
3rd Party Internet Access Operational
OneNet (MPLS/VPLS) Operational
Network Infrastructure Partial Outage
Ethernet Carrier Connections Partial Outage
Network Power Operational
Routing Infrastructure Operational
Legacy Copper Networks Operational
Fiber Networks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 16, 2021

Unresolved incident: Los Angeles.

Oct 15, 2021

No incidents reported.

Oct 14, 2021
Resolved - The Team has identified a solution to restore service around the issue. We will continue to work with the vendor for a permanent solution. Customer service restoral has been verified.
Oct 14, 18:11 PDT
Investigating - We are currently experiencing a Minor service disruption impacting SD-WAN Service in Southern California.

Users may be experiencing service degradation impacting Voice Calls. Our Engineering and Operations teams are engaged with technical support teams currently investigating issues related to calls dropping.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Oct 14, 15:02 PDT
Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021
Resolved - The Provider has completed repairs at their site. We are seeing customer service restoral. Our teams will contact customers for verification.
Oct 7, 16:54 PDT
Update - The Provider has returned to the affected site and continues replacing impacted equipment. We see some customers restored and continuing to monitor progress
Oct 7, 11:27 PDT
Update - The Provider will continue hardware replacement and testing of the equipment at 9:30am PST.
Oct 7, 07:04 PDT
Update - Replacement hardware has been staged and replacing damage equipment was in progress. Due to weather conditions in the mountainous area work has stopped for the night and will be restarted in the morning as weather improves.
Oct 6, 22:07 PDT
Monitoring - Replacement hardware has arrived on site and technicians are in the process of swapping out the damaged equipment. Work is expected to extend through the night
Oct 6, 18:59 PDT
Update - The Provider has technicians at the site testing and installing new cable. Additional technicians are expected on site with additional replacement equipment.
Oct 6, 15:40 PDT
Identified - The Team has isolated the event related to an issue on our off net provider network. A case has been opened with the provider. The provider has identified the cause of the interruption was due to a lightning strike.
Oct 6, 14:30 PDT
Investigating - The teams have identified a network event impacting customer services. Resources have been engaged and are investigating the issue.
Oct 6, 11:14 PDT
Oct 6, 2021
Oct 5, 2021

No incidents reported.

Oct 4, 2021

No incidents reported.

Oct 3, 2021

No incidents reported.

Oct 2, 2021

No incidents reported.