TPx Status

All Systems Operational

About This Site

This page is intended for customer informational status of current network performance. When degradation of the network performance is experienced it will be reflected on this page. If you think your services may be impacted by an outage reflected on this page you can open a case with our technical support teams at www.tpx.com/support/.

page activated 1/29/2021

Communications Operational

UCx Operational

UCx Call Center Operational

UCx Contact Center Operational

UCx SmartVoice Operational

SmartVoice Operational

PRI / SuperTrunk Operational

Voicemail Operational

Virtual Fax Operational

Fax to Email Operational

UCx Webex Teams Operational

Webex Teams - Room creation and management Operational

Webex Teams - Send and read messages Operational

Webex Teams - File sharing and viewing Operational

Webex Teams - Client calling and meetings Operational

Webex Teams - Sign in and sign up Operational

Webex Teams - Web and desktop apps Operational

Webex Teams - Mobile apps Operational

Webex Meetings - Access Webex URL Operational

Webex Meetings - Start/join meetings Operational

Webex Meetings - Video Platform Operational

Webex Meetings - Join audio via VoIP or share video Operational

Webex Meetings - Join audio via Telephony Operational

Webex Meetings - Schedule meetings Operational

Webex Meetings - Share content Operational

Webex Contact Center - Call Delivery Operational

Webex Contact Center - Email and chat Operational

Webex Contact Center - Agent Service Operational

Webex Contact Center - Reports and Administrative Service Operational

Security & Managed IT Services Operational

MSx WAN (SD-WAN) Operational

MSx Firewalls Operational

MSx Endpoints Operational

MSx Networks Operational

MSx Backups Operational

MSx Data Center Operational

Microsoft 365 Operational

OneDrive Operational

Teams (Consumer) Operational

Connectivity Operational

TPx Internet Access Operational

3rd Party Internet Access Operational

OneNet (MPLS/VPLS) Operational

Network Infrastructure Operational

Ethernet Carrier Connections Operational

Network Power Operational

Routing Infrastructure Operational

Legacy Copper Networks Operational

Fiber Networks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 4, 2021

No incidents reported today.

Aug 3, 2021

No incidents reported.

Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

Microsoft 365 - Skype - Call notifications not appearing in group chats

Resolved - Component is up and running.
Jul 27, 09:55 PDT

Update - Title: Call notifications not appearing in group chats

User Impact: Users are not receiving notifications for starting or missing calls within group chats.

Current status: We've identified that a recent service deployment inadvertently caused impact. We're reverting the deployment to remediate the issue.

Start time: Tuesday, July 27, 2021, at 8:00 AM UTC
Jul 27, 08:05 PDT

Identified - Title: Call notifications not appearing in group chats

User Impact: Users are not receiving notifications for starting or missing calls within group chats.

Current status: We're gathering diagnostic data for analysis.

Start time: Tuesday, July 27, 2021, at 8:00 AM UTC
Jul 27, 05:45 PDT

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

Multiple Markets

Resolved - TPx has confirmed the provider has mitigated the issue impacting DNS and web traffic has returned to normal operation.
Jul 22, 10:22 PDT

Monitoring - TPx is aware of an emerging issue with a provider that may impact customers' ability to reach specific Web Sites. This is a DNS issue within the provider network and they are working on a resolution. We are monitoring the situation and will provide any updates that are provided.
Jul 22, 10:11 PDT

Jul 21, 2021

Multiple Markets

Resolved - TPx has completed restoration of the phone system and inbound calling capabilities have been restored.
Jul 21, 13:55 PDT

Update - TPx has made routing changes to establish customer inbound calling capabilities. Customers may experience longer hold times. TPx continues restoration on the phone system and will provide a status update soon. Customers can continue to open a case or check the status of a case please go to TPX.com/Support or use your Dash account to open a service request.
Jul 21, 12:04 PDT

Identified - The teams have identified a temporary impairment of our inbound phone system, we apologize for this inconvenience. To open a case or check the status of a case please go to TPX.com/Support or use your Dash account to open a service request. Resources have been engaged and are investigating the issue.
Jul 21, 11:39 PDT