TPx Status

All Systems Operational

About This Site

This page is intended for customer informational status of current network performance. When degradation of the network performance is experienced it will be reflected on this page. If you think your services may be impacted by an outage reflected on this page you can open a case with our technical support teams at www.tpx.com/support/.

page activated 1/29/2021

Communications Operational

UCx Operational

UCx Call Center Operational

UCx Contact Center Operational

UCx SmartVoice Operational

SmartVoice Operational

PRI / SuperTrunk Operational

Voicemail Operational

Virtual Fax Operational

Fax to Email Operational

UCx Webex Teams Operational

Webex App - Room creation and management Operational

Webex App - Send and read messages Operational

Webex App - File sharing and viewing Operational

Webex App - Client calling and meetings Operational

Webex App - Sign in and sign up Operational

Webex App - Web and desktop apps Operational

Webex App - Mobile apps Operational

Webex Meetings - Access Webex URL Operational

Webex Meetings - Start/join meetings Operational

Webex Meetings - Video Platform Operational

Webex Meetings - Join audio via VoIP or share video Operational

Webex Meetings - Join audio via Telephony Operational

Webex Meetings - Schedule meetings Operational

Webex Meetings - Share content Operational

Webex Contact Center - Call Delivery Operational

Webex Contact Center - Email and chat Operational

Webex Contact Center - Agent Service Operational

Webex Contact Center - Reports and Administrative Service Operational

Security & Managed IT Services Operational

MSx WAN (SD-WAN) Operational

MSx Firewalls Operational

MSx Endpoints Operational

MSx Networks Operational

MSx Backups Operational

MSx Data Center Operational

Microsoft 365 Operational

OneDrive Operational

Teams (Consumer) Operational

Connectivity Operational

TPx Internet Access Operational

3rd Party Internet Access Operational

OneNet (MPLS/VPLS) Operational

Network Infrastructure Operational

Ethernet Carrier Connections Operational

Network Power Operational

Routing Infrastructure Operational

Legacy Copper Networks Operational

Fiber Networks Operational

System Applications Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 21, 2023

No incidents reported today.

Sep 20, 2023

Los Angeles Area

Resolved - This incident has been resolved.
Sep 20, 19:03 PDT

Update - Our provider has completed the copper and fiber cable repairs. Customer service restoral has been verified on all but 5 customers. We will investigate these cases on an individual basis.
Sep 20, 19:03 PDT

Update - Our provider has completed some of the copper and fiber cable repairs and we are seeing some POTS lines restored. We still have 10 of the 22 reports still down. They are reporting a delay in the delivery of the copper cable and state it may be several days before they begin the restoral of the still affected lines.
Sep 8, 17:13 PDT

Update - Our Provider has completed some of the copper and fiber cable repairs and we are seeing some POTS lines restored. They have provided completion of all the work by 9/9. We will notify customers as we see their services restored.
Sep 5, 16:53 PDT

Update - Our Provider has confirmed this event is due to a large cable outage, Their technicians are working in the area restoring the defective copper cable sections. They have provided an estimated repair time of between 9/1 and 9/9. They have advised us that the repair time of 9/1 should be considered cautiously optimistic.

Our Support Team will begin contacting customers on 9/5 to confirm if any services have restored.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Sep 1, 21:30 PDT

Monitoring - Our support team has received estimated commitment dates from our Provider for each of our opened tickets. There is a commonality with some of the tickets relating to a possible copper cable failure with a restoral time of 8:00 p.m. 9/1. We will follow up with our Provider in the morning for further updates.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Aug 31, 20:21 PDT

Identified - There has been no correlation of a network event from our Provider. We are monitoring any dispatch notes they can provide on each ticket open with them. We will continue to work with our Provider for a root cause.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Aug 31, 19:54 PDT

Investigating - We are currently experiencing a Minor service disruption impacting POT telephone services in the Los Angeles area.

Customers may be experiencing service disruption impacting legacy POTS lines. Our Operations teams are engaged with our Provider team to investigate this event.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Aug 31, 13:03 PDT

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

San Jose

Resolved - This incident has been resolved.
Sep 15, 22:58 PDT

Update - Our Internet Drain connectivity provider has restored their fiber outage that had caused the traffic congestion and packet loss our customers experienced. They also made traffic routing changes away from the congested parts of their network.

We have turned our Los Angeles and San Jose internet drain connections back up and have verified that their fiber restoral and routing changes have corrected the latency and packet loss.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Sep 15, 22:56 PDT

Update - Our Internet Drain connectivity provider continues to work on the restoration of a fiber outage that had caused the traffic congestion and packet loss our customers experienced. They have made traffic routing changes away from the congested parts of their network.

We will be turning back up our Los Angeles and San Jose internet drain connections in our maintenance window to verify that their routing changes have corrected the latency and packet loss.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Sep 14, 16:22 PDT

Monitoring - Our Internet Drain connectivity provider is experiencing an ongoing outage across their backbone network that is causing our users to experience high latency and packet loss. Our provider is reporting this degraded experience is due to a fiber fault affecting their Strasburg, CA facility hub.

TPx has taken steps to bypass our Internet Drains in Los Angeles and San Jose connecting to this provider. Traffic is now alternate routing across our redundant internet drain. We will retest with customers to confirm their services are back to normal.

Once we have a resolution from our provider we will test and then turn back up the Internet Drain connections to restore alternate routing redundancy.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Sep 13, 19:37 PDT

Investigating - We are currently experiencing a Minor service disruption impacting Internet Traffic in our San Jose market.

Users may be experiencing service slow speeds and packet loss. Our Engineering and Operations teams are engaged with our Provider technical support who is currently investigating this issue.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Sep 13, 15:59 PDT

Sep 14, 2023

Sep 13, 2023

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.

Sep 8, 2023

Sep 7, 2023

No incidents reported.