All Systems Operational

About This Site

This page is intended for customer informational status of current network performance. When degradation of the network performance is experienced it will be reflected on this page. If you think your services may be impacted by an outage reflected on this page you can open a case with our technical support teams at www.tpx.com/support/.

page activated 1/29/2021

Communications Operational
UCx Operational
UCx Call Center Operational
UCx Contact Center Operational
UCx SmartVoice Operational
SmartVoice Operational
PRI / SuperTrunk Operational
Voicemail Operational
Virtual Fax Operational
Fax to Email Operational
UCx Webex Teams Operational
Webex Teams - Room creation and management Operational
Webex Teams - Send and read messages Operational
Webex Teams - File sharing and viewing Operational
Webex Teams - Client calling and meetings Operational
Webex Teams - Sign in and sign up Operational
Webex Teams - Web and desktop apps Operational
Webex Teams - Mobile apps Operational
Webex Meetings - Access Webex URL Operational
Webex Meetings - Start/join meetings Operational
Webex Meetings - Video Platform Operational
Webex Meetings - Join audio via VoIP or share video Operational
Webex Meetings - Join audio via Telephony Operational
Webex Meetings - Schedule meetings Operational
Webex Meetings - Share content Operational
Webex Contact Center - Call Delivery Operational
Webex Contact Center - Email and chat Operational
Webex Contact Center - Agent Service Operational
Webex Contact Center - Reports and Administrative Service Operational
Security & Managed IT Services Operational
MSx WAN (SD-WAN) Operational
MSx Firewalls Operational
MSx Endpoints Operational
MSx Networks Operational
MSx Backups Operational
MSx Data Center Operational
Microsoft 365 Operational
Outlook.com Operational
OneDrive Operational
Teams (Consumer) Operational
Connectivity Operational
TPx Internet Access Operational
3rd Party Internet Access Operational
OneNet (MPLS/VPLS) Operational
Network Infrastructure Operational
Ethernet Carrier Connections Operational
Network Power Operational
Routing Infrastructure Operational
Legacy Copper Networks Operational
Fiber Networks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 7, 2021
Resolved - TPx Engineering identified a fault and performed a fix action to restore services. Customers can access and login to the UCx client. Resolving this event.
May 7, 16:56 PDT
Investigating - We are currently investigating an issue impacting customers' ability to log into the UCx client impacting multiple markets. TPx Engineering and Operations are currently investigating.
May 7, 16:06 PDT
May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021
Resolved - Service restoration has been verified, TPx has resolved this incident.
May 4, 13:07 PDT
Update - TPx has isolated the cause of this event to equipment in the provider network cage. The provider is working on implementing a redesign of the service. TPx leadership and the provider leadership teams are engaged with the escalation for a resolution to restore services.
May 4, 11:12 PDT
Update - The Provider has isolated the event related to an issue on our their network. The Provider has opened a ticket with their Colocation provider and the teams are engaged to troubleshoot and resolve this issue.
May 4, 02:25 PDT
Update - TPx continues to work with our provider to resolve the service interruption.
May 3, 18:58 PDT
Update - We are continuing to work towards a fix for this issue. Cooperative testing is in progress.
May 3, 16:27 PDT
Update - TPx continues to work the Provider Network personnel to troubleshoot this issue. Technicians are onsite to determine a root cause.
May 3, 14:54 PDT
Update - TPx has isolated the event related to an issue on our provider network. A case has been opened with the providers and the teams are engaged to determine the root cause.
May 3, 13:14 PDT
Identified - TPx has identified a network event impacting customer services out of our Dallas Office. The NOC has engaged our providers to determine a root cause and provide resolution.
May 3, 12:11 PDT
May 3, 2021
May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.

Apr 23, 2021

No incidents reported.