Update - TPx is closely monitoring the impact of the wildfires in the Los Angeles area and has enacted our emergency response procedures to ensure we support our customers effectively.
We are actively working with our provider partners to minimize downtime and address issues as quickly as possible. Please be aware that response times are being guided by safety conditions in the affected areas. While this may lead to delays, we are collaborating closely to expedite restoration efforts wherever feasible.
The TPx core network remains unaffected by the fires, and we continue to monitor it 24/7. Rest assured, we are here to support you and will do everything we can to minimize the impact of these events on your services.
To assist in resolving service issues in impacted locations as quickly as possible, we encourage you to confirm that power is available and equipment is operational before opening a repair ticket. If you believe your service is affected, please contact our technical support team via the customer portal ( https://tpxcommunications.service-now.com/tpx ) or by calling us at 877-487-8722.
Our thoughts are with our customers, partners, and employees in the Los Angeles area who have been impacted in the region. Your safety and well-being are our top priorities during this challenging time. We’re here to assist you in getting back up and running as quickly as possible.
Jan 08, 2025 - 11:42 PST
We are actively working with our provider partners to minimize downtime and address issues as quickly as possible. Please be aware that response times are being guided by safety conditions in the affected areas. While this may lead to delays, we are collaborating closely to expedite restoration efforts wherever feasible.
The TPx core network remains unaffected by the fires, and we continue to monitor it 24/7. Rest assured, we are here to support you and will do everything we can to minimize the impact of these events on your services.
To assist in resolving service issues in impacted locations as quickly as possible, we encourage you to confirm that power is available and equipment is operational before opening a repair ticket. If you believe your service is affected, please contact our technical support team via the customer portal ( https://tpxcommunications.service-now.com/tpx ) or by calling us at 877-487-8722.
Our thoughts are with our customers, partners, and employees in the Los Angeles area who have been impacted in the region. Your safety and well-being are our top priorities during this challenging time. We’re here to assist you in getting back up and running as quickly as possible.
Jan 08, 2025 - 11:42 PST
Identified - TPx is monitoring the customer services implicated by the multiple fires in the Los Angeles area.
We anticipate a higher-than-normal volume of trouble reports in the affected areas. Customers should validate that power is on and equipment is operational before opening repair tickets.
The TPx core network is not affected by the fires. We are monitoring our network and working with our providers to restore services quickly.
If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Jan 08, 2025 - 08:48 PST
We anticipate a higher-than-normal volume of trouble reports in the affected areas. Customers should validate that power is on and equipment is operational before opening repair tickets.
The TPx core network is not affected by the fires. We are monitoring our network and working with our providers to restore services quickly.
If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Jan 08, 2025 - 08:48 PST
About This Site
This page is intended for customer informational status of current network performance. When degradation of the network performance is experienced it will be reflected on this page. If you think your services may be impacted by an outage reflected on this page you can open a case with our technical support teams at www.tpx.com/support/.
page activated 1/29/2021
Communications
Operational
UCx
Operational
UCx Call Center
Operational
UCx Contact Center
Operational
UCx SmartVoice
Operational
SmartVoice
Operational
PRI / SuperTrunk
Operational
Voicemail
Operational
Virtual Fax
Operational
Fax to Email
Operational
UCx Webex Teams
Operational
Webex App - Room creation and management
Operational
Webex App - Send and read messages
Operational
Webex App - File sharing and viewing
Operational
Webex App - Client calling and meetings
Operational
Webex App - Sign in and sign up
Operational
Webex App - Web and desktop apps
Operational
Webex App - Mobile apps
Operational
Webex Meetings - Access Webex URL
Operational
Webex Meetings - Start/join meetings
Operational
Webex Meetings - Video Platform
Operational
Webex Meetings - Join audio via VoIP or share video
Operational
Webex Meetings - Join audio via Telephony
Operational
Webex Meetings - Schedule meetings
Operational
Webex Meetings - Share content
Operational
Webex Contact Center - Call Delivery
Operational
Webex Contact Center - Email and chat
Operational
Webex Contact Center - Agent Service
Operational
Webex Contact Center - Reports and Administrative Service
Operational
Security & Managed IT Services
Operational
MSx WAN (SD-WAN)
Operational
MSx Firewalls
Operational
MSx Endpoints
Operational
MSx Networks
Operational
MSx Backups
Operational
MSx Data Center
Operational
Microsoft 365
Operational
OneDrive
Operational
Teams (Consumer)
Operational
Connectivity
Operational
TPx Internet Access
Operational
3rd Party Internet Access
Operational
OneNet (MPLS/VPLS)
Operational
Network Infrastructure
Major Outage
Ethernet Carrier Connections
Major Outage
Network Power
Operational
Routing Infrastructure
Operational
Legacy Copper Networks
Operational
Fiber Networks
Operational
System Applications
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance