All Systems Operational

About This Site

This page is intended for customer informational status of current network performance. When degradation of the network performance is experienced it will be reflected on this page. If you think your services may be impacted by an outage reflected on this page you can open a case with our technical support teams at www.tpx.com/support/.

page activated 1/29/2021

Communications Operational
UCx Operational
UCx Call Center Operational
UCx Contact Center Operational
UCx SmartVoice Operational
SmartVoice Operational
PRI / SuperTrunk Operational
Voicemail Operational
Virtual Fax Operational
Fax to Email Operational
UCx Webex Teams Operational
Webex App - Room creation and management Operational
Webex App - Send and read messages Operational
Webex App - File sharing and viewing Operational
Webex App - Client calling and meetings Operational
Webex App - Sign in and sign up Operational
Webex App - Web and desktop apps Operational
Webex App - Mobile apps Operational
Webex Meetings - Access Webex URL Operational
Webex Meetings - Start/join meetings Operational
Webex Meetings - Video Platform Operational
Webex Meetings - Join audio via VoIP or share video Operational
Webex Meetings - Join audio via Telephony Operational
Webex Meetings - Schedule meetings Operational
Webex Meetings - Share content Operational
Webex Contact Center - Call Delivery Operational
Webex Contact Center - Email and chat Operational
Webex Contact Center - Agent Service Operational
Webex Contact Center - Reports and Administrative Service Operational
Security & Managed IT Services Operational
MSx WAN (SD-WAN) Operational
MSx Firewalls Operational
MSx Endpoints Operational
MSx Networks Operational
MSx Backups Operational
MSx Data Center Operational
Microsoft 365 Operational
OneDrive Operational
Teams (Consumer) Operational
Connectivity Operational
TPx Internet Access Operational
3rd Party Internet Access Operational
OneNet (MPLS/VPLS) Operational
Network Infrastructure Operational
Ethernet Carrier Connections Operational
Network Power Operational
Routing Infrastructure Operational
Legacy Copper Networks Operational
Fiber Networks Operational
System Applications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 21, 2023

No incidents reported today.

Sep 20, 2023
Resolved - This incident has been resolved.
Sep 20, 19:03 PDT
Update - Our provider has completed the copper and fiber cable repairs. Customer service restoral has been verified on all but 5 customers. We will investigate these cases on an individual basis.
Sep 20, 19:03 PDT
Update - Our provider has completed some of the copper and fiber cable repairs and we are seeing some POTS lines restored. We still have 10 of the 22 reports still down. They are reporting a delay in the delivery of the copper cable and state it may be several days before they begin the restoral of the still affected lines.
Sep 8, 17:13 PDT
Update - Our Provider has completed some of the copper and fiber cable repairs and we are seeing some POTS lines restored. They have provided completion of all the work by 9/9. We will notify customers as we see their services restored.
Sep 5, 16:53 PDT
Update - Our Provider has confirmed this event is due to a large cable outage, Their technicians are working in the area restoring the defective copper cable sections. They have provided an estimated repair time of between 9/1 and 9/9. They have advised us that the repair time of 9/1 should be considered cautiously optimistic.

Our Support Team will begin contacting customers on 9/5 to confirm if any services have restored.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

Sep 1, 21:30 PDT
Monitoring - Our support team has received estimated commitment dates from our Provider for each of our opened tickets. There is a commonality with some of the tickets relating to a possible copper cable failure with a restoral time of 8:00 p.m. 9/1. We will follow up with our Provider in the morning for further updates.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

Aug 31, 20:21 PDT
Identified - There has been no correlation of a network event from our Provider. We are monitoring any dispatch notes they can provide on each ticket open with them. We will continue to work with our Provider for a root cause.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

Aug 31, 19:54 PDT
Investigating - We are currently experiencing a Minor service disruption impacting POT telephone services in the Los Angeles area.

Customers may be experiencing service disruption impacting legacy POTS lines. Our Operations teams are engaged with our Provider team to investigate this event.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

Aug 31, 13:03 PDT
Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023
Resolved - This incident has been resolved.
Sep 15, 22:58 PDT
Update - Our Internet Drain connectivity provider has restored their fiber outage that had caused the traffic congestion and packet loss our customers experienced. They also made traffic routing changes away from the congested parts of their network.

We have turned our Los Angeles and San Jose internet drain connections back up and have verified that their fiber restoral and routing changes have corrected the latency and packet loss.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

Sep 15, 22:56 PDT
Update - Our Internet Drain connectivity provider continues to work on the restoration of a fiber outage that had caused the traffic congestion and packet loss our customers experienced. They have made traffic routing changes away from the congested parts of their network.

We will be turning back up our Los Angeles and San Jose internet drain connections in our maintenance window to verify that their routing changes have corrected the latency and packet loss.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

Sep 14, 16:22 PDT
Monitoring - Our Internet Drain connectivity provider is experiencing an ongoing outage across their backbone network that is causing our users to experience high latency and packet loss. Our provider is reporting this degraded experience is due to a fiber fault affecting their Strasburg, CA facility hub.

TPx has taken steps to bypass our Internet Drains in Los Angeles and San Jose connecting to this provider. Traffic is now alternate routing across our redundant internet drain. We will retest with customers to confirm their services are back to normal.

Once we have a resolution from our provider we will test and then turn back up the Internet Drain connections to restore alternate routing redundancy.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

Sep 13, 19:37 PDT
Investigating - We are currently experiencing a Minor service disruption impacting Internet Traffic in our San Jose market.

Users may be experiencing service slow speeds and packet loss. Our Engineering and Operations teams are engaged with our Provider technical support who is currently investigating this issue.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

Sep 13, 15:59 PDT
Sep 14, 2023
Sep 13, 2023
Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.

Sep 8, 2023
Sep 7, 2023

No incidents reported.