TPx Status

Advisory - Hurricane Milton

Monitoring - Various Weather Bureaus are reporting Hurricane Milton is expected to reach Florida landfall sometime Wednesday night or early morning Thursday. Florida is on alert for potential damaging winds, flash flooding, and storm surge.

The TPx network is prepared for such events, and we want to ensure our customers that we will make every effort to maintain services throughout this weather event.

With the possibility of service impacts we would like to assure you that our dedication continues to be focused on supporting our customers. Our Support and Engineering Teams are closely monitoring the situation and will continue to do so throughout the duration of the storm.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Oct 09, 2024 - 09:03 PDT

About This Site

This page is intended for customer informational status of current network performance. When degradation of the network performance is experienced it will be reflected on this page. If you think your services may be impacted by an outage reflected on this page you can open a case with our technical support teams at www.tpx.com/support/.

page activated 1/29/2021

Communications Operational

UCx Operational

UCx Call Center Operational

UCx Contact Center Operational

UCx SmartVoice Operational

SmartVoice Operational

PRI / SuperTrunk Operational

Voicemail Operational

Virtual Fax Operational

Fax to Email Operational

UCx Webex Teams Operational

Webex App - Room creation and management Operational

Webex App - Send and read messages Operational

Webex App - File sharing and viewing Operational

Webex App - Client calling and meetings Operational

Webex App - Sign in and sign up Operational

Webex App - Web and desktop apps Operational

Webex App - Mobile apps Operational

Webex Meetings - Access Webex URL Operational

Webex Meetings - Start/join meetings Operational

Webex Meetings - Video Platform Operational

Webex Meetings - Join audio via VoIP or share video Operational

Webex Meetings - Join audio via Telephony Operational

Webex Meetings - Schedule meetings Operational

Webex Meetings - Share content Operational

Webex Contact Center - Call Delivery Operational

Webex Contact Center - Email and chat Operational

Webex Contact Center - Agent Service Operational

Webex Contact Center - Reports and Administrative Service Operational

Security & Managed IT Services Operational

MSx WAN (SD-WAN) Operational

MSx Firewalls Operational

MSx Endpoints Operational

MSx Networks Operational

MSx Backups Operational

MSx Data Center Operational

Microsoft 365 Operational

OneDrive Operational

Teams (Consumer) Operational

Connectivity Operational

TPx Internet Access Operational

3rd Party Internet Access Operational

OneNet (MPLS/VPLS) Operational

Network Infrastructure Operational

Ethernet Carrier Connections Operational

Network Power Operational

Routing Infrastructure Operational

Legacy Copper Networks Operational

Fiber Networks Operational

System Applications Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 10, 2024

No incidents reported today.

Oct 9, 2024

Unresolved incident: Advisory - Hurricane Milton.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

Multiple Market Outage in the Palm Springs, CA Area

Resolved - Our Provider performed temporary reroutes which restored affected services. Permanent repairs will be scheduled and performed in a future maintenance window.

If you feel your service is still being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Oct 3, 14:59 PDT

Update - The NOC has received proactive alerts of multiple customers in Palm Springs, CA, and surrounding areas. Our Provider's underlying carrier has confirmed a fiber outage near a railroad easement in the Bloomington, CA area.

Our Provider does not expect the fiber to be repaired until tomorrow. Their Tier 2 team is currently exploring reroute possibilities. We're escalating with the Provider to determine what damage has occurred and provide any ETTR for restoral.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Oct 3, 13:01 PDT

Identified - The NOC has received proactive alerts of multiple customers in Palm Springs, CA, and surrounding areas. Our Provider's underlying carrier has confirmed a fiber outage near a railroad easement in the Bloomington, CA area.

Our Provider does not expect the fiber to be repaired until tomorrow. Their Tier 2 team is currently exploring reroute possibilities. We're escalating with the Provider to determine what damage has occurred and provide any ETTR for restoral.
Oct 3, 12:57 PDT

Oct 2, 2024

No incidents reported.

Oct 1, 2024

Multiple Markets Verizon Wireless Outage

Resolved - Verizon Wireless Update: Verizon engineers have fully restored today's network disruption that impacted some customers. Service has returned to normal levels. If you are still having issues, we recommend restarting your device.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Oct 1, 07:09 PDT

Update - We still have no feedback from Verizon Wireless on the cause of this event nor any answer on when they will have services fully restored.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Sep 30, 16:42 PDT

Monitoring - TPx is aware and monitoring the restoral for a Verizon Wireless outage affecting cellular services across a large region of the United States. The event began at approximately 9:30am ET.

This event could impact TPx customers utilizing Verizon Wireless connectivity to TPx services. Our Support Centers are aware of this event and are prepared to support customers as needed.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Sep 30, 09:29 PDT

Sep 30, 2024

Advisory - Hurricane Helene

Resolved - Customer services that Hurricane Helene damaged are slowly recovering. The event did not impact our core TPx network. Our Atlanta Hub did not experience any interruption of backbone network connectivity.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Sep 30, 09:08 PDT

Update - We continue to monitor the path of Hurricane Helene. This is a major hurricane possibly reaching Category 4 level. Helene's Florida landfall is expected late Thursday night into Friday early morning.

The TPx network is prepared for such events, and we want to ensure our customers that we will make every effort to maintain services throughout this weather event.

With the possibility of service impacts, we assure you that our dedication continues to focus on supporting our customers. Our Support and Engineering Teams are monitoring the situation and will continue to do so throughout the storm.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Sep 26, 15:06 PDT

Monitoring - Various Weather Bureaus are reporting Hurricane Helene is expected to reach Florida landfall sometime Thursday night. Florida is on alert for potential damaging winds, flash flooding, and storm surge.

The TPx network is prepared for such events, and we want to ensure our customers that we will make every effort to maintain services throughout this weather event.

With the possibility of service impacts we would like to assure you that our dedication continues to be focused on supporting our customers. Our Support and Engineering Teams are closely monitoring the situation and will continue to do so throughout the duration of the storm.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Sep 25, 14:25 PDT

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024