We have not received any further Internet Access issues regarding this event and will resolve this notice.
If you believe your service is impacted, please submit a support request through www.tpx.com/support.
Posted Aug 04, 2026 - 14:41 PDT
Monitoring
Our vendor, Arista (VeloCloud), identified two security vulnerabilities that required immediate remediation. On August 1, Arista implemented corrective actions to mitigate these vulnerabilities.
As part of the mitigation, changes were made to certificate availability. Unfortunately, these changes did not automatically activate on some customer VeloCloud Edge devices.
If you experience any loss of internet connectivity, please reboot your SD-WAN Edge device. This will allow the updated certificate to properly propagate and re-establish communication with the Orchestrator.
If rebooting your SD-WAN Edge device does not restore your internet connectivity, please open a support case with our Technical Support team.
If you believe your service is impacted, please submit a support request through www.tpx.com/support.
Posted Aug 02, 2026 - 15:44 PDT
This incident affected: Networking Services (MSx WAN (SD-WAN)).