The Los Angeles and San Diego wildfires are close to being fully contained. The local fires did not damage the TPx core network. The few customers still impacted by the fires are being handled directly by our TPx Support teams.
If you believe your service is affected, please contact our technical support team via the customer portal https://tpxcommunications.service-now.com/tpx or by calling us at 877-487-8722.
Posted Jan 27, 2025 - 11:13 PST
Update
TPx is closely monitoring the impact of the wildfires in the Los Angeles area and has enacted our emergency response procedures to ensure we support our customers effectively.
We are actively working with our provider partners to minimize downtime and address issues as quickly as possible. Please be aware that response times are guided by safety conditions in the affected areas. While this may lead to delays, we are collaborating closely to expedite restoration efforts wherever feasible.
The TPx core network remains unaffected by the fires, and we continue to monitor it 24/7. Rest assured, we are here to support you and will do everything we can to minimize the impact of these events on your services.
To assist in resolving service issues in impacted locations as quickly as possible, we encourage you to confirm that power is available and equipment is operational before opening a repair ticket. If you believe your service is affected, please contact our technical support team via the customer portal ( https://tpxcommunications.service-now.com/tpx ) or by calling us at 877-487-8722.
Our thoughts are with our customers, partners, and employees in the Los Angeles area who have been impacted in the region. Your safety and well-being are our top priorities during this challenging time. We’re here to assist you in getting back up and running as quickly as possible.
Posted Jan 13, 2025 - 12:08 PST
Update
TPx is closely monitoring the impact of the wildfires in the Los Angeles area and has enacted our emergency response procedures to ensure we support our customers effectively.
We are actively working with our provider partners to minimize downtime and address issues as quickly as possible. Please be aware that response times are being guided by safety conditions in the affected areas. While this may lead to delays, we are collaborating closely to expedite restoration efforts wherever feasible.
The TPx core network remains unaffected by the fires, and we continue to monitor it 24/7. Rest assured, we are here to support you and will do everything we can to minimize the impact of these events on your services.
To assist in resolving service issues in impacted locations as quickly as possible, we encourage you to confirm that power is available and equipment is operational before opening a repair ticket. If you believe your service is affected, please contact our technical support team via the customer portal ( https://tpxcommunications.service-now.com/tpx ) or by calling us at 877-487-8722.
Our thoughts are with our customers, partners, and employees in the Los Angeles area who have been impacted in the region. Your safety and well-being are our top priorities during this challenging time. We’re here to assist you in getting back up and running as quickly as possible.
Posted Jan 08, 2025 - 11:42 PST
Identified
TPx is monitoring the customer services implicated by the multiple fires in the Los Angeles area.
We anticipate a higher-than-normal volume of trouble reports in the affected areas. Customers should validate that power is on and equipment is operational before opening repair tickets.
The TPx core network is not affected by the fires. We are monitoring our network and working with our providers to restore services quickly.
If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Posted Jan 08, 2025 - 08:48 PST
This incident affected: Network Infrastructure (Ethernet Carrier Connections).