Monitoring - Our provider has replaced a suspected bad card in their network. Their testing indicates the card issue is now cleared and calls should process properly now. Our support team will be contacting customers for confirmation.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

Nov 20, 2024 - 19:06 PST
Identified - We are investigating an intermittent poor audio issue for inbound calls in the Dallas, Texas area. Users are experiencing echo back during the conversation or cannot hear the calling party. Our engineering teams are reviewing the call examples to isolate and take steps to resolve this issue.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

Nov 18, 2024 - 12:23 PST
Investigating - We are investigating an intermittent poor audio issue for inbound calls in the Dallas, Texas area. Users are experiencing echo back during the conversation or cannot hear the calling party. Our engineering teams are reviewing the call examples to isolate and take steps to resolve this issue.
Nov 18, 2024 - 12:22 PST
Monitoring - We have applied a fix to our customers who were experiencing this issue. To mitigate this issue going forward, we will apply a system update to our Webex Mobile customer base. The system update is non-service-affecting. A new update for this issue will be provided once the system update has been completed.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

Nov 18, 2024 - 12:16 PST
Identified - Our TPx teams have identified an ongoing issue with customers with AT&T Wireless phones using the Webex Mobile application experience call failures when calling TPx customers. We apologize for the inconvenience and are working to find a solution with our vendors and carriers.

We do not have an ETTR for this event at this time.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.

Nov 08, 2024 - 12:14 PST

About This Site

This page is intended for customer informational status of current network performance. When degradation of the network performance is experienced it will be reflected on this page. If you think your services may be impacted by an outage reflected on this page you can open a case with our technical support teams at www.tpx.com/support/.

page activated 1/29/2021

Communications Degraded Performance
UCx Degraded Performance
UCx Call Center Operational
UCx Contact Center Operational
UCx SmartVoice Operational
SmartVoice Operational
PRI / SuperTrunk Operational
Voicemail Operational
Virtual Fax Operational
Fax to Email Operational
UCx Webex Teams Degraded Performance
Webex App - Room creation and management Operational
Webex App - Send and read messages Operational
Webex App - File sharing and viewing Operational
Webex App - Client calling and meetings Operational
Webex App - Sign in and sign up Operational
Webex App - Web and desktop apps Operational
Webex App - Mobile apps Degraded Performance
Webex Meetings - Access Webex URL Operational
Webex Meetings - Start/join meetings Operational
Webex Meetings - Video Platform Operational
Webex Meetings - Join audio via VoIP or share video Operational
Webex Meetings - Join audio via Telephony Operational
Webex Meetings - Schedule meetings Operational
Webex Meetings - Share content Operational
Webex Contact Center - Call Delivery Operational
Webex Contact Center - Email and chat Operational
Webex Contact Center - Agent Service Operational
Webex Contact Center - Reports and Administrative Service Operational
Security & Managed IT Services Operational
MSx WAN (SD-WAN) Operational
MSx Firewalls Operational
MSx Endpoints Operational
MSx Networks Operational
MSx Backups Operational
MSx Data Center Operational
Microsoft 365 Operational
OneDrive Operational
Teams (Consumer) Operational
Connectivity Operational
TPx Internet Access Operational
3rd Party Internet Access Operational
OneNet (MPLS/VPLS) Operational
Network Infrastructure Operational
Ethernet Carrier Connections Operational
Network Power Operational
Routing Infrastructure Operational
Legacy Copper Networks Operational
Fiber Networks Operational
System Applications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2024

Unresolved incident: Dallas, Texas Market.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

Unresolved incident: Multiple Markets.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.