All Systems Operational

About This Site

This page is intended for customer informational status of current network performance. When degradation of the network performance is experienced it will be reflected on this page. If you think your services may be impacted by an outage reflected on this page you can open a case with our technical support teams at www.tpx.com/support/.

page activated 1/29/2021

Communications Operational
UCx Operational
UCx Call Center Operational
UCx Contact Center Operational
UCx SmartVoice Operational
SmartVoice Operational
PRI / SuperTrunk Operational
Voicemail Operational
Virtual Fax Operational
Fax to Email Operational
UCx Webex Teams Operational
Webex App - Room creation and management Operational
Webex App - Send and read messages Operational
Webex App - File sharing and viewing Operational
Webex App - Client calling and meetings Operational
Webex App - Sign in and sign up Operational
Webex App - Web and desktop apps Operational
Webex App - Mobile apps Operational
Webex Meetings - Access Webex URL Operational
Webex Meetings - Start/join meetings Operational
Webex Meetings - Video Platform Operational
Webex Meetings - Join audio via VoIP or share video Operational
Webex Meetings - Join audio via Telephony Operational
Webex Meetings - Schedule meetings Operational
Webex Meetings - Share content Operational
Webex Contact Center - Call Delivery Operational
Webex Contact Center - Email and chat Operational
Webex Contact Center - Agent Service Operational
Webex Contact Center - Reports and Administrative Service Operational
Security & Managed IT Services Operational
MSx WAN (SD-WAN) Operational
MSx Firewalls Operational
MSx Endpoints Operational
MSx Networks Operational
MSx Backups Operational
MSx Data Center Operational
Microsoft 365 Operational
OneDrive Operational
Teams (Consumer) Operational
Exchange Online Operational
Connectivity Operational
TPx Internet Access Operational
3rd Party Internet Access Operational
OneNet (MPLS/VPLS) Operational
Network Infrastructure Operational
Ethernet Carrier Connections Operational
Network Power Operational
Routing Infrastructure Operational
Legacy Copper Networks Operational
Fiber Networks Operational
System Applications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Aug 26, 2025

No incidents reported today.

Aug 25, 2025
Los Angeles Hardware Outage
Resolved - Frontier has completed the swap of the last card and services remain stable. Closing this event.

If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Aug 25, 12:11 PDT
Monitoring - TPx customers may have experienced a service interruption due to a hardware issue on the Frontier Network. We are seeing all proactive alerts for customers impacted as restored. Frontier states they are still working with their vendor to restore another card to ensure redundancy. The TPx NOC is monitoring services and will resolve this event once Frontier is hands-off. Frontier has not provided an ETR for when they will be done with full restoration.

If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Aug 24, 22:59 PDT
Aug 24, 2025
Aug 23, 2025

No incidents reported.

Aug 22, 2025
Frontier Outage - Los Angeles Area
Resolved - Frontier has confirmed that they have replaced the last card, and services have remained stable. Support teams will be contacting customers to confirm.

If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Aug 22, 12:15 PDT
Update - We continue to see intermittent service interruptions during this event. Frontier has identified a third card that needs to be replaced. They are gathering additional cards and will be dispatching a technician with the cards to the site today.

If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Aug 22, 07:16 PDT
Monitoring - We are seeing services restored for this event. We are awaiting confirmation from Frontier that they are hands-off in replacing their equipment.

If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Aug 21, 18:57 PDT
Identified - TPx customers in the greater Los Angeles area may be experiencing intermittent service interruptions. Our investigation has correlated these issues to the Frontier Network.

Frontier initially suspected a fiber impairment due to low light levels between two central offices. A fiber repair crew was dispatched, and a section of fiber was replaced.

Following this work, Frontier identified a secondary issue with a failing card. This failure is causing high receive span loss between the two offices, resulting in instability on the affected link.

We are actively escalating this matter with Frontier leadership to obtain a status update on the card replacement. At this time, no estimated restoration time has been provided.

We will continue to provide updates as more information becomes available.

If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Aug 21, 13:19 PDT
Aug 21, 2025
Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025

No incidents reported.

Aug 13, 2025

No incidents reported.

Aug 12, 2025

No incidents reported.

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