TPx Status

All Systems Operational

About This Site

This page is intended for customer informational status of current network performance. When degradation of the network performance is experienced it will be reflected on this page. If you think your services may be impacted by an outage reflected on this page you can open a case with our technical support teams at www.tpx.com/support/.

page activated 1/29/2021

Communications Operational

UCx Operational

UCx Call Center Operational

UCx Contact Center Operational

UCx SmartVoice Operational

SmartVoice Operational

PRI / SuperTrunk Operational

Voicemail Operational

Virtual Fax Operational

Fax to Email Operational

UCx Webex Teams Operational

Webex App - Room creation and management Operational

Webex App - Send and read messages Operational

Webex App - File sharing and viewing Operational

Webex App - Client calling and meetings Operational

Webex App - Sign in and sign up Operational

Webex App - Web and desktop apps Operational

Webex App - Mobile apps Operational

Webex Meetings - Access Webex URL Operational

Webex Meetings - Start/join meetings Operational

Webex Meetings - Video Platform Operational

Webex Meetings - Join audio via VoIP or share video Operational

Webex Meetings - Join audio via Telephony Operational

Webex Meetings - Schedule meetings Operational

Webex Meetings - Share content Operational

Webex Contact Center - Call Delivery Operational

Webex Contact Center - Email and chat Operational

Webex Contact Center - Agent Service Operational

Webex Contact Center - Reports and Administrative Service Operational

Security & Managed IT Services Operational

MSx WAN (SD-WAN) Operational

MSx Firewalls Operational

MSx Endpoints Operational

MSx Networks Operational

MSx Backups Operational

MSx Data Center Operational

Microsoft 365 Operational

OneDrive Operational

Teams (Consumer) Operational

Connectivity Operational

TPx Internet Access Operational

3rd Party Internet Access Operational

OneNet (MPLS/VPLS) Operational

Network Infrastructure Operational

Ethernet Carrier Connections Operational

Network Power Operational

Routing Infrastructure Operational

Legacy Copper Networks Operational

Fiber Networks Operational

System Applications Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 24, 2024

No incidents reported today.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

Multiple Market Webex Event

Resolved - We reloaded our Server and services have been up and stable for 4 hours. Customers reporting the issue have also confirmed the issue is resolved.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 19, 12:11 PDT

Investigating - We are currently experiencing a Minor service disruption impacting Webex phone services in multiple markets.

Users may be experiencing service disruption impacting their ability to make calls via Webex and may receive a SSL Certification error.

Our Engineering and Operations teams are engaged and investigating this issue.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 19, 07:24 PDT

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

Multiple Markets

Resolved - Our vendor has completed the maintenance activity that ran over by 90 minutes. We have verified access has been restored.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 16, 06:12 PDT

Investigating - We are experiencing a Critical service disruption impacting access to one of our SD-Wan network elements Orchestrator.

At this time users are unable to access Orchestrator VCO-101 after planned maintenance We have opened a Severity 1 case with our vendor for assistance.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 16, 04:57 PDT

Apr 15, 2024

Multiple Markets

Resolved - We have monitored our services from our provider and are no longer seeing the latency and drop packets. Our network connections have been clean for over 72 hours. We are resolving this issue.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 15, 12:36 PDT

Update - Our traffic routing and chassis replacement have improved performance over our network. We continue to monitor for any packet loss or latency but our network connections have remained clean. We are currently in a monitoring stance to evaluate the stability of the changes from last night. Our Engineering and Operations teams will meet on 4/12 in the morning to discuss any next steps.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 11, 15:13 PDT

Update - We have replaced the chassis of the suspected network device where we saw the dropped packets. We have also moved some traffic to other resources as part of a longer-term plan for traffic balancing. Our vendor is still reviewing all the data gathered to determine the root cause for the dropped packets. We will monitor again today to determine if the hardware replacement successfully cleared the packet loss causing slow speeds for our customers.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 11, 00:33 PDT

Update - We continue to work with our vendor to determine the root cause of the intermittent packet loss on our network. Additional emergency maintenance is scheduled to be worked at 10:00 pm Pacific Time to continue our troubleshooting. The intermittent packet loss is not present at this time, but we will continue to monitor until we have a root cause and corrective action.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 10, 16:50 PDT

Update - Our Internal Testing indicates that we continue to experience the packet loss we had previously seen yesterday. We have escalated to our Vendor for additional testing and troubleshooting. Additional information will be provided as it becomes available.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 10, 11:24 PDT

Update - We have completed our emergency maintenance work and see that traffic is passing without delay or packet loss. We will continue to monitor through the morning to verify stability.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 10, 05:45 PDT

Update - Our Engineering and Vendor teams have formulated additional testing that requires a technician to be onsite. The testing will impact traffic so we will not begin any possible traffic impact testing until 10:00 pm Pacific Time.

Potential Service Impacting emergency maintenance will begin at 10:00 pm Pacific Time.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 9, 19:35 PDT

Monitoring - Our Packet Engineering team has shifted some traffic and cleared some of our customers' slow speed issues. We continue to work with our vendor to identify why some traffic is dropping at one of our core routers. Not all traffic can be rerouted around the affected router so some customers may still be experiencing slow speeds.
Apr 9, 17:15 PDT

Identified - We have seen a spike in customer reports for Slow Internet Speeds in the San Jose Market. This may be a continuation of the earlier slow speeds we saw in multiple markets.

Our Engineering and Operations teams are engaged to investigate this issue further.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 9, 14:39 PDT

Update - We are still monitoring our services.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 8, 16:52 PDT

Monitoring - TPx has made some minor changes to our network to relieve a possible congestion point. This has corrected the slow speeds our customer was experiencing. We will monitor this for the next 24 hours to verify the stability of the fix to see if the change alleviates the problem during peak traffic time.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 3, 17:01 PDT

Investigating - We are currently experiencing a Minor service degradation impacting SD-WAN services in multiple markets in California.

Users may be experiencing service degradation of slow speeds across internet connectivity.

Our Engineering and Operations teams are engaged with our Provider technical support teams to investigate this issue further.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 3, 15:41 PDT

Multiple Markets Southern California

Resolved - Our provider has completed the replacement of the fiber optic cable. We have confirmed customer services have been restored.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 15, 12:33 PDT

Monitoring - Our provider is 30% completed with splicing in the replacement cable. We are seeing some customer circuits restored. The provider has improved their ETTR to 2:00pm Pacific Time.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 15, 11:09 PDT

Update - Our provider has found the necessary replacement fiber optic cable and Is installing 1,800 feet of fiber through the conduit. Provider splice teams are onsite to begin splicing activities as soon as the fiber is placed. They have not given us a specific ETTR but only have said possibly late afternoon 4/15.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 15, 07:52 PDT

Update - Our provider has found the cut fiber and assessed that the conduit and fiber cable were cut on both sides of a bridge. They believe this was due to vandalism. This will be a major undertaking to replace the fiber as there is no slack to replace the damaged section. The provider's vendor has been dispatched to their cable yard for replacement fiber optic cable. They are also engaging their substructure vendor team to see what can be done to prevent this from happening again.

Our next update will be at 8:00 am Pacific Time allowing our provider time to estimate a restore time.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 14, 22:59 PDT

Update - Our provider has not yet found the fiber cut. They have taken additional light measurements in the field to narrow down the location. The provider fiber crew is moving to the next fiber closure location that is in the vicinity of their recent measurement.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 14, 18:07 PDT

Identified - Our provider has identified a fiber cut approximately 7 miles from their Long Beach office. They have dispatched a fiber technician to assess the damage.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 14, 15:48 PDT

Investigating - We are experiencing a Minor service disruption in the Long Beach and Hermosa Beach area in Southern California..

Users may be experiencing service disruption impacting SD-Wan and internet services.

Our Engineering and Operations teams are engaged with our Provider technical support to investigate this event.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 14, 13:36 PDT

Apr 14, 2024

Multiple Markets

Resolved - Our provider has completed the fiber repairs and our NOC is seeing customer services are restored.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 14, 03:09 PDT

Update - Our provider states that their fiber crew is wrecking out the damaged fiber and placing the new fiber. The new fiber should be installed within the next 2 hours. Splicers are onsite when the fiber placement is completed. They have provided an estimated time to repair of 2:00am Pacific Time.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 13, 20:16 PDT

Update - Our provider has identified the actual fiber cut. The bridge fire did not damage the fiber in the duct as previously thought. The provider is assessing options for fixing the fiber cut but has not provided an ETTR yet.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 13, 18:24 PDT

Update - The provider is investigating a fire that occurred under a bridge that matches the fiber path damage distance readings. It appears the fiber duct is undamaged but the heat may have damaged the fiber in the duct. They have not provided any ETTR at this time, however, we continue to get good updates to pass along.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 13, 15:49 PDT

Update - Our provider is still isolating the location of the fiber cut. We have asked if any re-routes are available and their NOC and Tier 2 are investigating.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 13, 14:11 PDT

Identified - Our provider has determined they have a fiber cut between their San Bernardino and Ontario offices. their fiber technicians have been dispatched to better isolate the location of the fiber cut. Their ETA is 2:00pm.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 13, 12:43 PDT

Investigating - We are currently experiencing a Critical service disruption impacting customer network connectivity in multiple markets in Southern California.

Users may be experiencing service disruption impacting their SD-Wan and internet services.

Our Engineering and Operations teams are engaged with our Provider technical support team investigating this event.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Apr 13, 11:15 PDT

Apr 13, 2024

Apr 12, 2024

No incidents reported.

Apr 11, 2024

Apr 10, 2024