Monitoring - Our provider has replaced a suspected bad card in their network. Their testing indicates the card issue is now cleared and calls should process properly now. Our support team will be contacting customers for confirmation.
If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Nov 20, 2024 - 19:06 PST
If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Nov 20, 2024 - 19:06 PST
Identified - We are investigating an intermittent poor audio issue for inbound calls in the Dallas, Texas area. Users are experiencing echo back during the conversation or cannot hear the calling party. Our engineering teams are reviewing the call examples to isolate and take steps to resolve this issue.
If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Nov 18, 2024 - 12:23 PST
If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Nov 18, 2024 - 12:23 PST
Investigating - We are investigating an intermittent poor audio issue for inbound calls in the Dallas, Texas area. Users are experiencing echo back during the conversation or cannot hear the calling party. Our engineering teams are reviewing the call examples to isolate and take steps to resolve this issue.
Nov 18, 2024 - 12:22 PST
Nov 18, 2024 - 12:22 PST
Monitoring - We have applied a fix to our customers who were experiencing this issue. To mitigate this issue going forward, we will apply a system update to our Webex Mobile customer base. The system update is non-service-affecting. A new update for this issue will be provided once the system update has been completed.
If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Nov 18, 2024 - 12:16 PST
If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Nov 18, 2024 - 12:16 PST
Identified - Our TPx teams have identified an ongoing issue with customers with AT&T Wireless phones using the Webex Mobile application experience call failures when calling TPx customers. We apologize for the inconvenience and are working to find a solution with our vendors and carriers.
We do not have an ETTR for this event at this time.
If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Nov 08, 2024 - 12:14 PST
We do not have an ETTR for this event at this time.
If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
Nov 08, 2024 - 12:14 PST
About This Site
This page is intended for customer informational status of current network performance. When degradation of the network performance is experienced it will be reflected on this page. If you think your services may be impacted by an outage reflected on this page you can open a case with our technical support teams at www.tpx.com/support/.
page activated 1/29/2021
Communications
Degraded Performance
UCx
Degraded Performance
UCx Call Center
Operational
UCx Contact Center
Operational
UCx SmartVoice
Operational
SmartVoice
Operational
PRI / SuperTrunk
Operational
Voicemail
Operational
Virtual Fax
Operational
Fax to Email
Operational
UCx Webex Teams
Degraded Performance
Webex App - Room creation and management
Operational
Webex App - Send and read messages
Operational
Webex App - File sharing and viewing
Operational
Webex App - Client calling and meetings
Operational
Webex App - Sign in and sign up
Operational
Webex App - Web and desktop apps
Operational
Webex App - Mobile apps
Degraded Performance
Webex Meetings - Access Webex URL
Operational
Webex Meetings - Start/join meetings
Operational
Webex Meetings - Video Platform
Operational
Webex Meetings - Join audio via VoIP or share video
Operational
Webex Meetings - Join audio via Telephony
Operational
Webex Meetings - Schedule meetings
Operational
Webex Meetings - Share content
Operational
Webex Contact Center - Call Delivery
Operational
Webex Contact Center - Email and chat
Operational
Webex Contact Center - Agent Service
Operational
Webex Contact Center - Reports and Administrative Service
Operational
Security & Managed IT Services
Operational
MSx WAN (SD-WAN)
Operational
MSx Firewalls
Operational
MSx Endpoints
Operational
MSx Networks
Operational
MSx Backups
Operational
MSx Data Center
Operational
Microsoft 365
Operational
OneDrive
Operational
Teams (Consumer)
Operational
Connectivity
Operational
TPx Internet Access
Operational
3rd Party Internet Access
Operational
OneNet (MPLS/VPLS)
Operational
Network Infrastructure
Operational
Ethernet Carrier Connections
Operational
Network Power
Operational
Routing Infrastructure
Operational
Legacy Copper Networks
Operational
Fiber Networks
Operational
System Applications
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance