All Systems Operational

About This Site

This page is intended for customer informational status of current network performance. When degradation of the network performance is experienced it will be reflected on this page. If you think your services may be impacted by an outage reflected on this page you can open a case with our technical support teams at www.tpx.com/support/.

page activated 1/29/2021

Uptime over the past 90 days. View historical uptime.
Communications Operational
UCx Operational
UCx Call Center Operational
UCx Contact Center Operational
UCx SmartVoice Operational
SmartVoice Operational
PRI / SuperTrunk Operational
Voicemail Operational
Virtual Fax Operational
Fax to Email Operational
UCx Webex Teams Operational
Webex App - Room creation and management Operational
Webex App - Send and read messages Operational
Webex App - File sharing and viewing Operational
Webex App - Client calling and meetings Operational
Webex App - Sign in and sign up Operational
Webex App - Web and desktop apps Operational
Webex App - Mobile apps Operational
Webex Meetings - Access Webex URL Operational
Webex Meetings - Start/join meetings Operational
Webex Meetings - Video Platform Operational
Webex Meetings - Join audio via VoIP or share video Operational
Webex Meetings - Join audio via Telephony Operational
Webex Meetings - Schedule meetings Operational
Webex Meetings - Share content Operational
Webex Contact Center - Call Delivery Operational
Webex Contact Center - Email and chat Operational
Webex Contact Center - Agent Service Operational
Webex Contact Center - Reports and Administrative Service Operational
Security & Managed IT Services Operational
MSx WAN (SD-WAN) Operational
MSx Firewalls Operational
MSx Endpoints Operational
MSx Networks Operational
MSx Backups Operational
MSx Data Center Operational
Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
OneDrive Operational
Teams (Consumer) Operational
Exchange Online Operational
90 days ago
100.0 % uptime
Today
Connectivity Operational
TPx Internet Access Operational
3rd Party Internet Access Operational
OneNet (MPLS/VPLS) Operational
Network Infrastructure Operational
Ethernet Carrier Connections Operational
Network Power Operational
Routing Infrastructure Operational
Legacy Copper Networks Operational
Fiber Networks Operational
System Applications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 10, 2025
Los Angeles Area Fiber Outage
Resolved - This incident has been resolved.
Jun 10, 07:05 PDT
Update - We have confirmed that all customer services affected by this outage have cleared.

If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Jun 10, 07:05 PDT
Update - We are seeing our customer service begin to restore. We will follow up with customers throughout the night and tomorrow morning to confirm. Frontier has not provided us with a "hands off" notification, so we will continue to monitor services throughout the night and early morning.

If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Jun 9, 22:53 PDT
Monitoring - Frontier continues to identify and splice fibers at the damaged area. They have provided a new ETR of 11:00pm Pacific Time.

If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Jun 9, 21:12 PDT
Update - Frontier is reporting that they are running into an issue in the 2nd splice. The cable is so old that the labeling on the ribbons is completely worn off. This is extending the splicing time. The new ETR is 8:00 pm PST.

If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support/
Jun 9, 18:00 PDT
Update - Frontier has provided an ETR of 5:00pm Pacific Time to replace the damaged fiber.

If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Jun 9, 15:36 PDT
Update - Frontier has found the cut fiber, which appears to be due to vandalism. Frontier is dispatching additional resources to replace the cut fiber cable. We do not have an estimated time for restoral at this time.

If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Jun 9, 10:54 PDT
Identified - TPx customers may be experiencing service disruptions due to a Major Outage in the Los Angeles area.

We have correlated the proactive alerts to an issue within the Frontier Network. We are actively escalating with Frontier who have dispatched a Fiber Team to the suspected area to isolate the problem.

If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Jun 9, 08:33 PDT
Jun 9, 2025
Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025
Los Angeles Area Service Interruption
Resolved - Our Provider Frontier experienced a hardware failure that they quickly corrected. Services have been restored.

If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Jun 6, 14:23 PDT
Investigating - TPx customers may be experiencing service disruptions due to a Major Outage in the Los Angeles area.

We have correlated the proactive alerts to an issue within the Frontier Network. We are actively escalating with Frontier to determine the root cause and obtain an estimated time of restoration.

If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Jun 6, 09:38 PDT
Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

May 27, 2025
Los Angeles Area Outage
Resolved - We see that all customers have been restored. The provider has completed the fiber cable replacement and is hands-off.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
May 27, 07:17 PDT
Monitoring - We are seeing some services begin to restore. The provider continues to work on the completion of the fiber replacement. There has been no change in the Estimated Time to Restore of 10:00pm Pacific Time.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
May 26, 21:36 PDT
Update - Replacement of the damaged fiber optic cable is underway. The provider has given us a 10:00pm estimated time to restore service.
May 26, 19:21 PDT
Update - The provider has located the fiber cut that is affecting multiple carriers. They are removing the damaged cable to install a new 432-count fiber cable. They have not provided a restoration time.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
May 26, 14:00 PDT
Identified - TPx customers may be experiencing service disruption due to a Major fiber outage in the Los Angeles area. The fiber cut is affecting multiple carriers, including our Wireless service provider. We continue to monitor the progress of the fiber repairs, but currently do not have a restoration time.

If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
May 26, 11:11 PDT
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