Update - We have requested a subset of numbers to be blocked before they connect to our provider's network to see whether the issue occurs. Early testing has shown that the Call Hold drop does not occur. We are asking our Provider to set up a test between their downstream provider and TPx VOIP Engineering.
If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Jul 21, 2026 - 17:09 PDT
If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Jul 21, 2026 - 17:09 PDT
Monitoring - TPx Teams are aware of some customers experiencing dropped calls when placing an inbound call on hold. TPx has reviewed call examples and has engaged our downstream SIP Trunk provider to assist in troubleshooting this issue. We have confirmed the TPx network is set to the current RFC protocols for on-hold music always. However, downstream from our connection, the call drops after about 5 seconds once being put on hold.
This has been a very difficult issue to identify, and resolution relies on our downstream connections to isolate and resolve the problem on their network.
We continue to escalate and follow up with our SIP Trunk provider to escalate to their downstream connections to assist with resolution.
If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Jul 02, 2026 - 12:24 PDT
This has been a very difficult issue to identify, and resolution relies on our downstream connections to isolate and resolve the problem on their network.
We continue to escalate and follow up with our SIP Trunk provider to escalate to their downstream connections to assist with resolution.
If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Jul 02, 2026 - 12:24 PDT
About This Site
This page provides real-time information about the current performance of our network. Any detected customer affecting network service degradation or outage will be reflected here as soon as it is identified.
If you believe your services may be affected by an event shown on this page, please contact our Technical Support team by opening a case at www.tpx.com/support
Collaboration Services
Degraded Performance
Digital POTS
Operational
Microsoft 365
Operational
UCx
Degraded Performance
UCx Call Center
Operational
UCx Contact Center
Operational
UCx with Microsoft Teams
Operational
UCx with Webex
Operational
UCx Smartvoice
Operational
Cybersecurity Services
Operational
Inbox Detection & Response
Operational
Managed Backups
Operational
Managed Detection & Response
Operational
Managed SASE
Operational
MSx Endpoints
Operational
MSx Firewalls
Operational
Security Awareness Training
Operational
Networking Services
Operational
3rd Party Internet Access
Operational
MPLS - Private Networking
Operational
MSx Data Center
Operational
MSx Networks
Operational
MSx WAN (SD-WAN)
Operational
TPx Internet Access
Operational
Support Infrastructure
Operational
Network Power
Operational
OneCentral Portal (OCP)
Operational
Routing Infrastructure
Operational
System Applications
Operational
TPx Customer Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance