Monitoring - The National Weather Service has issued a Winter Storm Watch that includes the TPx Dallas, Atlanta, and Boston area network hubs effective Friday, January 23, 2026 through Monday, January 26, 2026. Forecast conditions include extreme cold, snow, sleet, and freezing rain, with the potential for ice accumulation.
We want to assure you that the TPx NOC is actively preparing for this event. With the possibility of service impacts we would like to assure you that our dedication continues to be focused on supporting our customers. Our Support and Engineering Teams are closely monitoring the situation and will continue to do so throughout the duration of the storm.
We will continue to monitor weather conditions and network performance throughout the storm. Should conditions change or service updates become necessary, we will communicate them promptly.
If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Jan 22, 2026 - 13:28 PST
This page provides real-time information about the current performance of our network. Any detected customer affecting network service degradation or outage will be reflected here as soon as it is identified.
If you believe your services may be affected by an event shown on this page, please contact our Technical Support team by opening a case at www.tpx.com/support
Communications
Operational
UCx
Operational
UCx Call Center
Operational
UCx Contact Center
Operational
Voicemail
Operational
Virtual Fax
Operational
Fax to Email
Operational
UCx Webex Teams
Operational
Webex App - Room creation and management
Operational
Webex App - Send and read messages
Operational
Webex App - File sharing and viewing
Operational
Webex App - Client calling and meetings
Operational
Webex App - Sign in and sign up
Operational
Webex App - Web and desktop apps
Operational
Webex App - Mobile apps
Operational
Webex Meetings - Access Webex URL
Operational
Webex Meetings - Start/join meetings
Operational
Webex Meetings - Video Platform
Operational
Webex Meetings - Join audio via VoIP or share video
Operational
Webex Meetings - Join audio via Telephony
Operational
Webex Meetings - Schedule meetings
Operational
Webex Meetings - Share content
Operational
Webex Contact Center - Call Delivery
Operational
Webex Contact Center - Email and chat
Operational
Webex Contact Center - Agent Service
Operational
Webex Contact Center - Reports and Administrative Service
Operational
Resolved -
We have confirmed that the Microsoft issues have been resolved.
If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Jan 23, 13:56 PST
Monitoring -
Microsoft's rebalance of traffic to achieve recovery appears to be working. Some email delays may still be present due to customer email systems processing delivery of backlog messages. They are also recursively monitoring the extent of the affected environment to identify whether additional actions may be required.
TPx will continue to monitor for any further issues through the next 24 hours to verify that our customer issues have been corrected.
If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Jan 22, 21:16 PST
Update -
Microsoft has implemented a traffic balancing solution within a limited portion of their infrastructure and testing indicates some success. They are applying this solution incrementally across all affected infrastructure to ensure the environment remains balanced as recovery continues.
If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Jan 22, 15:22 PST
Identified -
Microsoft has announced that it is experiencing a potential issue affecting Microsoft 365 services. They have identified a portion of dependent service infrastructure in the North America region that is not processing traffic as expected. This is impacting their load-balancing processes and general service availability. They are working to restore the infrastructure to a healthy state and rebalance the service traffic to achieve recovery.
If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Jan 22, 13:32 PST
Resolved -
Verizon has confirmed the Wireless Outage was restored at approximately 10:00 pm EST. Their statement suggested that if customers are still having an issue, they encourage you to restart your devices to reconnect to the network. The cause of disruption and the total number of impacted users are unknown.
Jan 15, 07:00 PST
Monitoring -
TPx is monitoring the Verizon Wireless outage. Our network has not been impacted by this event, however, we understand that some customers' wireless services may not be working, restricting access to some of the services we provide.
What we know is that at approximately 12:30 pm EST, over 150,000 reports of Verizon Wireless issues spiked on Down Detector. Verizon has put out a statement "Verizon engineering teams are continuing to address today's service interruptions. Our teams remain fully deployed and are focused on the issue."
TPx will continue to monitor the situation, but as of 8:00 pm EST Verizon Wireless has not resolved the issue.
Jan 14, 17:47 PST